mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@meme6253 wrote:I am creating a brand new promo.
Have you tried coping a completed promo and then just edit it as you need to?
@meme6253 wrote:This is a follow up to a previous post of mine, I have been trying to use markdown manager since the beginning of the year, I have used it before without a problem, But now I have tried everything that everyone suggested including a new browser & it will not launch, The latest reason was Uh Oh something went wrong, but were working on it, try again later, I also cannot use volume pricing
Volume Pricing is a separate issue and has nothing to do with the Markdown Manager. There is a known issue with Volume Pricing and Ebay is working on fixing that. It is not affecting all sellers but it is affecting many sellers.
Your issue with the Markdown Manager, have you reported it to Ebay yet? If not why? You've tried everything we have suggested here and you are still in the same place. If you want it fixed, you need to contact Ebay.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/eBay/
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/home
@meme6253 wrote:Thank You For The Information.
You are welcome.
Did you report it to Ebay? If you would share the alert number / ticket number. Others can call into Ebay that are having a similar problem and get their names added to the Alert. This would help move it up on the priority list. The more members that report the problem, the higher it rises on the priority list.
