Magnification

[prmyshkin]

I have sold over 40 items the past three months and not once have buyers or potential buyers been able to magnify my items - what am I missing and/or doing wrong?

[prmyshkin]

Got it, thank you!

[prmyshkin]

Thank you for taking the time to respond!

[prmyshkin]

hahaha, sorry, thought I was replying to individuals at first before I noticed the "Quick Reply" icon.

[mam98031]

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*********************General Comment***********************

When you use Gallery Plus, an Enlarge icon will display right below your Gallery image on search results pages. A buyer can click or hover over the icon with their mouse, and a larger version of the picture will appear.

That feature isn't the same as having your pic to enlarge when a buyer clicks on it inside the listing.  For that to happen, the pic has to be 800+ pics in one direction.  And this option is free.

[shipscript]

@prmyshkin 

I assume you are talking about the photos at the top of your listing.

Zoom and supersize depend on the size of the original photo you upload to eBay.  You do not pay for this feature - it is free.

If the longest side of your photo is:

• under 500 pixels, eBay will reject the photo. A larger photo can be made too small if you crop with eBays editor.
• under 640 pixels (500-639), neither supersize popup nor mouseover zoom is available. The static photo may be displayed as small as 300 pixels.
• under 800 pixels (640-799), a supersize popup will be available, but there will be no mouseover zoom.
• up to 1600 pixels (800-1600), both supersize and zoom will be available.
• over 1600 pixels, eBay will shrink the master image to 1600 pixels and the above will apply.

It is possible to start with a photo that is large enough and crop it too small.

If your have used the "self-hosting" option through external listing software, and your externally-hosted photos failed to transfer to eBay hosting, then zoom will not be applied, even if your photos are large enough.

[cynthealee2]

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@mam98031 wrote:

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@cynthealee2 wrote:
Are you creating the listings on eBay or on a 3rd party lister?

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That doesn't matter.  The pics have to be a minimum of 800 pixel in one direction for the enlarge option to work on Ebay.

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Actually it does...

On Auctiva if I don't click a certain button my pics can be 10k pixels and they won't do the zoom thing.

[mam98031]

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@cynthealee2 wrote:

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@mam98031 wrote:

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@cynthealee2 wrote:
Are you creating the listings on eBay or on a 3rd party lister?

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That doesn't matter.  The pics have to be a minimum of 800 pixel in one direction for the enlarge option to work on Ebay.

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Actually it does...

On Auctiva if I don't click a certain button my pics can be 10k pixels and they won't do the zoom thing.

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That isn't an Ebay issue, that is an Auctiva issue.  See the post just above yours for more detailed information.

[cynthealee2]

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@mam98031 wrote:

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@cynthealee2 wrote:

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@mam98031 wrote:

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@cynthealee2 wrote:
Are you creating the listings on eBay or on a 3rd party lister?

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That doesn't matter.  The pics have to be a minimum of 800 pixel in one direction for the enlarge option to work on Ebay.

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Actually it does...

On Auctiva if I don't click a certain button my pics can be 10k pixels and they won't do the zoom thing.

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That isn't an Ebay issue, that is an Auctiva issue. 

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Which is why I asked where he was creating the listings...  I saw ship's answer, I also saw the OP state they used eBay.  My reply was to you telling me where they created the listings didn't matter... I simply tried to explain to you that it does actually matter.