MC011

[nuube-9]

Hello, I am a seller in Japan and a few days ago I received the MC011.

There is a part of the email that indicates:

To help us remove the restriction on your account, you’ll need to: - Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Track items you've sold.

So I have two questions:

1. I just need to upload the tracking number of the recently shipped product in my ebay account? or should I send the tracking number by email?
2. Should I upload or send only the tracking number of recently sold products?

 I am in need of assistance here, please!!

[mam98031]

You should do what Ebay has told you to do in the email you got.  From what little you have shared with us from that email, in part it said "... Provide proof of delivery for all of the items you sold on eBay by uploading tracking."  So I'd start there.

[714ricki]

I only see 4 solds for you. Therefore, I would first start by uploading the online tracking numbers in the order details for each sold item. The second step, those online tracking numbers must show that the items were delivered to the buyer's address. Ebay will only respond back to you if you have online proof of delivery or at minimum online proof it's still in transit to an international address with a recent scan for all the orders.

If you already have the tracking numbers uploaded to the orders & there is proof of delivery when checkiing those tracking numbers, then contact eBay again that everything is ready for their further review. 

Good luck! 🙏

[krazzykats]

You sold over 3 thousand dollars of items since November that I can see. 

I would send proof of delivery and tracking#'s via email and update the tracking#'s on eBay for all the items you sold on eBay.

You might also need to provide purchase receipts, so keep all those handy too.

[nuube-9]

Thank you for your help!

Below I share with you the email.

I will follow your suggestion and upload the tracking numbers.

----------------------------------

This restriction means the following: 
- Your selling privileges are temporarily restricted. You won’t be able to create new listings or revise any listings that are live on our site. You also can’t register a new account at this time. 
- If you're a seller participating in managed payments, we are withholding your future payouts. You’ll start getting paid again after you resolve your restriction and your account is reinstated.
- Some of your listings may have been removed. You’ll find details of any listings we removed below. 
- Any fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.
To help us remove the restriction on your account, you’ll need to:
- Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Track items you've sold. 
More specific details are provided below.

Once you complete these requirements, reply to this email, and we’ll review your account. We may ask you to provide additional information during our review. 
We removed the following listings:
315131905370 - Pokemon Card Scarlet & Violet Pokemon Card 151 Booster 3 Box W/Shrink New
・・・

----------------------------------

[mam98031 · Accepted solution]

Excellent, thank you for the added information.

I would follow their instructions.  I would upload your tracking numbers to the transactions if you have not already done that. 

Then respond to the email you got just like they told you to do.  In that email I would again give them proof of delivery on all your sales.  The ask them for a review of your account so that you can get it back up and running as quickly as possible.

I hope everything works out for you.  Please keep us updated.

In case it is ever important for you, here is some info on how to contact Ebay, but you really should do exactly what they have told you to do in the email first.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[nuube-9]

I appreciate your help!

In my account history there are 4 products sold, but in reality there were 2 (one was delivered and the other one arrived at destination but is still in USPS Regional). And the other 2 were cancelled. 

So for this case I should only upload the information of the two products that were sold, correct?

Thank you in advance for your help!

[mam98031]

---

@nuube-9 wrote:

I appreciate your help!

In my account history there are 4 products sold, but in reality there were 2 (one was delivered and the other one arrived at destination but is still in USPS Regional). And the other 2 were cancelled. 

So for this case I should only upload the information of the two products that were sold, correct?

Thank you in advance for your help!

---

Well that is all you can do as you shouldn't have any shipping info on the two cancelled orders.

When you email Ebay as they told you to in the email you got from them.  Show them that one item is delivered per the tracking and the other is still in transit.

[nuube-9]

I wanted to thank you immensely for all your help!

Before posting my inquiry about MC011, I contacted ebay US and ebay japan, but neither of them have given me an answer to my concern...

I will do as requested and keep you informed! 

[krazzykats]

And you may also have to prove authenticity.  Is there any chance you sold any fakes?  

[ckimodog]

@nuube-9 

Did eBay ask you to provide receipts for those very expensive items you sold? 

New sellers who start off selling high dollar expensive items will be called into question every time.  The red flags are flying as eBay is saturated with so much stolen merchandise in massive amounts.  NOT saying this is your situation, but the law is leaning on eBay and other sites to start cleaning it up. First off by removing sellers who are questionable and appear to a risk.  

What you can do is reach out on social media via Facebook:

https://www.facebook.com/ebayForBusiness/

These agents are US CS eBay employees and may better serve you and your situation.  Many positive posts with their ability to be helpful.  In the past they were helpful concerning my issue at hand.  Give it a try...it might be worth it.

Good luck to you!

[mam98031]

They posted the email they got in post 5.  It doesn't mention receipts or that there was a question of authenticity.  

[tobaccocardyahoo]

Do not be surprised if the restriction is not lifted immediately.

Additional delay is often part of this trust and safety process and not a reflection on you.

[nuube-9]

Thank you for the information!

I have never listed or sold fake items for sale.

[nuube-9]

@ckimodog 

I appreciate your help!

eBay has not requested the receipts or derivery notes, but the only problem is that I have no paper documents, only product purchase details screen. Then I don't know if ebay will accept that proof of purchase.

I basically purchased items by mail order. However, the mail order site I use in Japan does not issue receipts or invoices for purchased items. For the above reasons,  I only got the product purchase details screen.

By the way, the link is apparently not working...

But thank you very much anyway for your suggestions!!