MC011

[nuube-9]

Hello, I am a seller in Japan and a few days ago I received the MC011.

There is a part of the email that indicates:

To help us remove the restriction on your account, you’ll need to: - Provide proof of delivery for all of the items you sold on eBay by uploading tracking. Track items you've sold.

So I have two questions:

1. I just need to upload the tracking number of the recently shipped product in my ebay account? or should I send the tracking number by email?
2. Should I upload or send only the tracking number of recently sold products?

 I am in need of assistance here, please!!

[mam98031]

@nuube-9 

The link in @ckimodog post does work, but you need to sign up for Facebook first.  You don't need to set up a page on Facebook, just a basic sign up is all you need.

Personally I think you are spending time on something you don't need to right now.  The email you got from Ebay did NOT ask you for receipts.  IMHO your priority should be to get them the information they have actually requested from you which is the tracking information.

[nuube-9]

@mam98031 

Sorry for the delay in answering!

I replied from the same email as they asked me but I have not received a feedback...I informed them that all the tracking is updated.

[mam98031]

Then it may be time to contact them and see what the status is.

I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[nuube-9]

@mam98031 

Thank you for your message!
I have now reached out via Twitter to an agent and they are checking on my issue.

[mam98031]

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@nuube-9 wrote:

@mam98031 

Thank you for your message!
I have now reached out via Twitter to an agent and they are checking on my issue.

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Good.  I hope everything works out for you.

[replaceblinds]

How did it go for you? i'm in the same boat :s

[empirical_67]

How much time they took to remove restriction from your account 

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.