mam98031 • Volunteer Community Member • Buyer/Seller since 1999
How is the health of your account? Have you reviewed your Seller Dashboard? Do you have too many defects in any category?
A reduction in selling limits usually happens when your Seller status goes to below average. So make sure you take a look at that. If that isn't the reason, then you need to contact Ebay directly. And for the best information I would strongly suggest you go to Ebay for Business on Facebook.
Here are your options for contacting Ebay Customer Service.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
If when you use the link below you can only get to the Automated Assistant, type AGENT in the box and hit enter. You will then get more options.
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
Once you learn why it happened. Here is what you need to do for the future to get your selling limit raised.
When a seller desires to increase their selling limits, they are allowed to request an increase once every 30 days. Mark your calendar and every 30 days request an increase until you have your selling limit well above anything you think you will ever need. Below is a link to where you can go to ask for a selling limit increase. It is the third option in the link below.
https://www.ebay.com/sellerhelp/sl
@doug_5857 wrote:I just took a look at my limits cuz i need an increase due to the elimination of the 8 time relist for auctions. this is what mine says,
Currently, you've listed or sold 133 items of your 1,900 monthly limit. You can list or sell up to $45,393.23 more to reach your $47,000.00 monthly limit.
If this is true why do I have only 250 free listings. Would you know why?? Thanks for any help.
How many free listings you have has nothing to do with your Selling Limits. The 250 free listings is what Ebay offers to all non store owners. If you want to list more than the 250, you are welcome to do that however you would pay a listing fee for the additional items.
I'm not sure why you need an increase in your selling limit unless you are planning to list some very high $$ value items.
@gtechzone wrote:My "Seller status" has been Above standard for years. I have no returns. Nothing unusual recently I'm aware of. I contacted eBay support, hopefully they will be able to clarify it.
I hope you will come back and share with us what they say as it would be interesting to know for all of us.
I have not read any threads that a seller had their selling limits lowered because their sales volume was lower. Certainly I don't read all threads, but this seems a very strange reason to lower someone's selling limits.
Same with what you may be calling a "stale" listing. I have never had Ebay remove any of my listings because they are stale nor have I had them lower my selling limits because of these reasons. And believe me there have been stretches where it was hard to sell a thing.
Without these situations being coupled with some type of Seller Defects or service metric dings, I don't think this is happening to very many sellers.
On that thread you listing, You are assuming this is the problem. We have no confirmation or Ebay policy that calls the stuff out that you feel are affecting them. We have no idea what caused the problem for this particular seller. It very likely has to do with multiple quantities that put them way above their limit initially coupled with their long stretches of time off from selling and then they return a few months later. It could be any number of things that cause that seller their issues.
I made this same complaint to Ebay a long time ago. I was told that mine is set so high that there was no way I could or would ever even get close to it. Not sure what that means, but it was what I was told. The CSR also said this happens on some of the older accounts. Again not sure how they define that either.
