Local Pickup, Buyer has paid but won't communicate or schedule pickup.

[sdsusanl]

How many times should I reach out - with no response - before cancelling and refunding? Three tries in three days? It seems it would be simpler to cancel/refund while the funds are still processing with Ebay, rather than after I receive them. Appreciate any advice!

[buyselljack2016]

A refund while funds are processing could result in funds drawn from your checking account to meet that refund.

In some instances, I have read where eBay required to have another "payment source" attached to complete the refund.

Is the buyer even close enough to expect that they would do a local pick up

[coastaltechsolution]

Maybe give it a couple days more?

Maybe buyer is out of town?

[slippinjimmy]

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@sdsusanl wrote:

Three tries in three days?

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It's barely been 48 hours and the buyer's bid was placed  2 days before that.

FYI - You have up to 30 days to cancel/refund AND get a full refund of fees paid.

[buyselljack2016]

@sdsusanl 

to add..................  if it has been 3 days, the funds are likely done "processing", but as an occasional seller, they may not yet be "available" for payout.

[bonjourami]

Looks like a newbie buyer, hope hes not expecting delivery on those dishes.

[reallynicestamps]

With mail order sales, we have to wait 96 hours (to the second) to Cancel as Unpaid.

When you re-invoice the customer you also re-set the timing to 96hours.

So if on Jan 31 you /eBay invoiced the customer he had until today to pay.

When you "reached out" if you mean you sent another invoice on Feb 1, he had until Feb 4 to pay.

When you sent an invoice on Feb 2, he then had until Feb 5 to pay.

Stop communicating.

When the 96 hours(fourdays) is up open an Unpaid Item Claim and the transaction will be cancelled immediately.

You can relist and resell.

The deadbeat gets a Strike.

You can set your Seller Protections/Buyer Requirements to automatically bidders with Strikes.

[fashunu4eeuh]

Hi @sdsusanl 

Congrats on a nice sale!

It is too early to begin considering canceling and refunding. They were conscientious enough to pay promptly, so there is no cause for concern yet.

 The completed listing of the dishes shows the sale took place Thursday night at 9:13pm. That means it hasn’t even been 48 hours yet (and now it’s the weekend).

Give the buyer some space to respond.

The buyer will get back to you—it is most likely they are just away from the platform right now.

[fashunu4eeuh]

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@reallynicestamps wrote:

With mail order sales, we have to wait 96 hours (to the second) to Cancel as Unpaid.

When you re-invoice the customer you also re-set the timing to 96hours.

So if on Jan 31 you /eBay invoiced the customer he had until today to pay.

When you "reached out" if you mean you sent another invoice on Feb 1, he had until Feb 4 to pay.

When you sent an invoice on Feb 2, he then had until Feb 5 to pay.

Stop communicating.

When the 96 hours(fourdays) is up open an Unpaid Item Claim and the transaction will be cancelled immediately.

You can relist and resell.

The deadbeat gets a Strike.

You can set your Seller Protections/Buyer Requirements to automatically bidders with Strikes.

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Hi @reallynicestamps

Apparently the buyer has paid, as stated in the title.

[sdsusanl]

Good advice. Thanks!

[fashunu4eeuh]

You are most welcome, @sdsusanl 

[gb58]

The buyer isn't a deadbeat according to OP, he said the buyer paid, but is not responding to arrange a local pick up.

[rugerskick]

In this case I would contact them by their phone number.

[frommichel]

Hello. I think that you should give them at least until next weekend. They bought and paid for the set only just before this weekend, which was probably too soon for them to consider scheduling a pickup. Since most folks work during the week, the soonest pickup is likely to be the following weekend. Per your listing, your buyer could not have possibly known that you had any expectation/desire for a speedy pickup. This is an issue that you need to fix for the future. It might help you and your buyers, at this stage of your store, to consider adding some policy statements to each of your listings. Take a look at some of the policy statements in more seasoned sellers' listings to get ideas. I hope this helps!

[soh.maryl]

According to the title of this post, "buyer has paid".  The issue is that he has not yet made arrangements for a local pickup.