Listings getting flagged in waves without reason

[tobes04]

Over the past 2 days Ebay's AI/automation has been bombarding my account with policy violations for "counterfeit" products out of nowhere. Every listing I have is listed under the Authenticity Guarantee and of the 6 listings that they have struck down so far, Im sure there will be more, all 6 of them have had orders and all of those orders have passed eBay's authenticity check and delivered to the buyers with 0 issues. I don't know what to do, it is every 12 hours for the past 2 days where I get an email saying my listing is violating the counterfeit policy. I have contacted eBay numerous times over the past 2 days to ask why this is happening, how I can stop it and they all just give the same run around of just submit an appeal instead of helping me figure out why my listings are suddenly getting bombed like this when this has never been an issue in my years of selling and thousands of transactions. I've tried talking to all the support departments I can and none of them ever actually give useful help, I explain how all of these struck listings have had orders and multiple of them at that and all of them have passed the authenticity check and all they say is that well their automation flagged the listing and it doesn't tell us specifically why, you just have to submit an appeal. I even have an open order that I have to ship to the authentication center from a listing that just got struck for counterfeit, how does that make any sense. I'm lost at what I'm supposed to do at this point, I dont know how many times I can get more of these violations without my account getting suspended or something, Im crossing my fingers that someone on here has had a similair situation or is going through it and can give me ideas as to what to do because every eBay support agent just gives the same exact run around.

[ebooksdiva]

Are you Authorized by the manufacturer to sell those brand new products? If not that can be why your listings are being taken down. You seem to be selling brand new shoes, are they all in your possession or are you drop shipping from another retail store? 

[tobes04]

Never have drop shipped, all are in possesion

[redlinear]

I see these posts "what seems like" daily.  
With the popular opinions leading toward the seller "might" actually deserve it...with the answers being that there's nothing you can do.
TO......Wow! the seller doesn't deserve this at all....and the answer being the same. Nothing you can do.
   IMO....You may be the the leading example of Not Deserving it.
Thousands of Items Sold already.
Hundreds of items sold every 90 days.
With those numbers and a 100% feedback rating?  That leads me to believe if there is not even a  HINT of you selling Non Authentic items.
I'd almost lean toward "You've made some competition jealous or something and said competition has an array of accounts that are reporting you". 
Basically, you be on somebody's radar and they want ya gone
    Yet, I don't think there's anything you can do change what's going on.
Maybe do away with the Authenticity Guarantee?   And included the reason WHY in the listings, along with pointing out your reputation/selling history

[ladybugmls]

If eBay were to give full explanations as to what triggers these policy violations, bad actors could use that information to circumvent the takedown. This is why eBay  won’t provide that info. 

[albertabrightalberta]

I'm guessing your issues are a result of your use of Nike's, New Balance's and Adidas's (and possibly other brands') stock images. 

None of your listings show your own pictures of the actual items so there's no way for buyers to verify authenticity nor for you to prove authenticity of the actual items.

Instead of using the copyrighted images of others, do your own work and show your own pictures. Prove that what you have is the real deal. 

(Personally, I will never buy from a third party seller who doesn't do the work necessary to prepare a good listing. Although I know I am protected by the MBG, I'd rather deal with a more conscientious seller.)

[caldreamer]

Brand name hire company to search the web for any online sellers that are not authorized.   It is possible that your items are being removed due to VERO complaint (and not because they are "counterfeit"). 

Authorization is typically required to sell Nike shoes. Nike has strict distribution policies and usually only allows authorized dealers to sell their products. This ensures brand integrity and quality control. Unauthorized sellers may face legal action or have their products removed from platforms.

[albertabrightalberta]

---

@redlinear wrote:

Maybe do away with the Authenticity Guarantee?   And included the reason WHY in the listings, along with pointing out your reputation/selling history

---

If items qualify for Authenticity Guarantee, there's no "opting out" of it. And potential workarounds to do so can result in a NARU account.

[redlinear]

@tobes04 
   I wouldn't hesitate to buy from you.  
  You've got the history, the numbers, and the feedback..from selling Nike, Adidas, etc.  
Thousands of sales...With absolutely ZERO issues from all sort of squirrly buyers that think everyone is out to get them. 
I seriously don't know how you do it.
Impressive!

[redlinear]

---

@albertabrightalberta wrote:

---

@redlinear wrote:

Maybe do away with the Authenticity Guarantee?   And included the reason WHY in the listings, along with pointing out your reputation/selling history

---

If items qualify for Authenticity Guarantee, there's no "opting out" of it. And potential workarounds to do so can result in a NARU account.

---

I did not know that.  I thought that was something sellers set up themselves

[albertabrightalberta]

---

@redlinear wrote:

---

@albertabrightalberta wrote:

---

@redlinear wrote:

Maybe do away with the Authenticity Guarantee?   And included the reason WHY in the listings, along with pointing out your reputation/selling history

---

If items qualify for Authenticity Guarantee, there's no "opting out" of it. And potential workarounds to do so can result in a NARU account.

---

I did not know that.  I thought that was something sellers set up themselves

---

Here's the policy page: 

https://www.ebay.com/help/selling/selling-tools/selling-authenticity-guarantee?id=4644&st=3&pos=2&qu...

And from that page --  red is mine: 

How Authenticity Guarantee works

If your item is eligible for Authenticity Guarantee, it will be automatically added to the program, free of charge. There is no opt in or opt out option.

[slippinjimmy]

@tobes04

What exactly does the notification say?

Another poster mentioned stock images, if you are using those then that would clearly be copyright infringement.

Is ebay taking down the listings or just telling you to fix them?