Selling

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Sellers how do you make the buying experience better for Buyers? I’ll start!

I went to night college and studied 1 year of Photoshop at the New York City FASHION INSTITUTE of TECHNOLOGY. This was my 1st project completed. Truthfully I really love working on my photography and communication…

Resolved! HELP NEEDED. Account restricted Temporary or Permanent?

Hello, My account has recently had a spike in BBE transactions 4/40 because my storage got flooded. I Informed buyers and refunded to thise that wanted. But because of Ebay app technical error i wasn't able to refund 1 buyer when i told him that he a...

Buyer changed payment dispute reason

Need some guidance here. Buyer bought an item and it was shipped the next day. A week later I received an email from Ebay saying they cancelled the sale for security reasons, however I already shipped the item so Ebay said I'm covered. Buyer opened a...

Resolved! Messaging SUCKS!!!

Messaging tab sucks If you click away, the Message Tab closes - and deletes the message you were typing, forcing you to start over again. CRAZY. I need to be able look at an item - or my sold list and send messages - not playing bull**bleep** games w...

Resolved! Order seems to be lost, buyer opened a case

Shipped an item via USPS on 12/18. Tracking hasn't updated since the 19th. Buyer opened an item not received case a few days ago. I put in a lost mail search request but no updates at far. I also messaged the buyer apologizing and letting them know I...

How will 3 defects affect seller account, search results, etc.

I previously posted that I had a buyer from Italy opening a case for a package that was stuck in customs since December 16th. I received a message from Ebay saying they closed the case in their favor. I thought I had 30 days from the final scan to pa...

Resolved! Anyone know how to cancel a USPS label AFTER you have canceled the transaction?

I canceled a transaction after they paid and after I generated a mailing label, as the buyer changed their mind. Now I can't cancel the label, as when I try, it shows transaction canceled. Ugh. Thanks!

What happened to Ebay?

I used to sell on Ebay years ago and it was great! Now I get no views. I think they drown your listing if you don’t pay for promotions, on top of that they have increased final value fees substantially. Even when I gave in and promoted some items, no...

Buyer claims zipper doesn't work

I sold a designer brand coat and the buyer received it on Dec 19. 9 days later I get a message that they tried it on, and they say the zipper does not work. The zipper was fine when I had it, and when I shipped it, I zipped it up completely before pa...

Resolved! Some people buy things and don't pay. Is it better to say something to them or nothing?

First and foremost, happy new year to everyone!Now for my question:I've had some sales where the buyers haven't paid, but not many.My reaction to people who don't pay is to say nothing and not send any messages asking them to pay. I've decided to wai...

eBay is one of the most corrupted like the government

Working with eBay couple yeast now and my experience has been very negative and I have got to the conclusion the app is as corrupted as part as our government. They gaslight you scammed you ,lie to you . They think about their money in their pockets ...

Resolved! Coupons in Listings

I have four listings that have a $25.00 off coupon in them which i did not add went to seller hub to discount manager and it shows no discounts any one else had is problem. I think Ebay added them.

How do I turn OFF the ai in messages

Don't want it but ebay turned it on and I see no way to get rid of it. Found this page - https://www.ebay.com/sellercenter/news/2025-august/ai-responses - and it says: How to get startedTo turn on AI Assistant:1. Open “Messages” on mobile or desktop....

CHA CHING CHA CHING!!

Let those New Years Bells Ring!!, This is the sound I hope all sellers keep hearing throughout the New Year!!

Can't figure out how to ask a buyer to revise their feedback

The seller left positive feedback with a negative message and a photo. I reached out to them and they have agreed to revise their feedback, asking me to send them a revision feedback request but I can't figure out how to do that. Can someone screensh...