07-24-2022 04:59 AM
I have talked to a couple of other sellers & even contacted eBay help about the absolutely absurd low item view count. First they said they were working on it, but that was weeks ago. Who else is having this issue & what can we do about it?
thanks for any response you might have.
07-24-2022 05:08 AM
They ditched bot views in their last update so view counts will remain low to zero. I no longer care to share my listings to sites like Pinterest etc. Funny enough I had sales with zero views. I therefor have given up worrying about view count and happy if I am getting my usual daily sales.
07-25-2022 09:27 AM
Thanks, for the reply. Something is definitely wrong, how is it possible to have zero views and at least 1 watcher?
The problem is, listing views is one of the metrics they use to grade you in your seller rating. It's really and easy fix for their coders, they just don't want to fix it. Someone, has added a formula to the code, so each listing view is counted as only a partial view. So depending on the formula they used, one view will count as one tenth of a view or something like that. I don't know if it's a systemic problem, or if they just have some activist or something playing god with people's accounts.
I hope I am not the only seller that complaining about this.
07-25-2022 09:31 AM - edited 07-25-2022 09:31 AM
@jared.austin wrote:Thanks, for the reply. Something is definitely wrong, how is it possible to have zero views and at least 1 watcher?
You can watch an item without viewing it, simply by clicking the watch button in the list of items. This is most often done by competitors. (it's the little heart icon)
07-25-2022 09:46 AM
Views are now tracked in a rolling 30 day period. You may have had the view and the watcher over 30 days ago. Ebay will still tally the watcher after 30 days but not the view.
07-25-2022 09:57 AM - edited 07-25-2022 09:57 AM
"...The problem is, listing views is one of the metrics they use to grade you in your seller rating..."
May I ask where you got this information from?
07-25-2022 10:23 AM
I wouldn't mind if they also removed watchers after a set time. Maybe 90 days rather than the 30 for views.
07-25-2022 11:18 AM
report for detailed insights:
This was taken from my sellers account page.
07-25-2022 11:23 AM
That's not a rating, it's simply information.
07-25-2022 12:04 PM
thanks...i knew that....
but I could not find where it is 'included or considered' for determining seller rating
07-25-2022 12:28 PM
They are not working on it. B/C there's nothing to "work on", it was an intentional change.
https://www.ebay.com/sellercenter/resources/seller-updates/2022-spring/business#traffic
07-25-2022 12:32 PM - edited 07-25-2022 12:35 PM
@jared.austin wrote:I have talked to a couple of other sellers & even contacted eBay help about the absolutely absurd low item view count. First they said they were working on it, but that was weeks ago. Who else is having this issue & what can we do about it?
Are you saying the view counts are incorrect and do not accurately reflect the number of people who have viewed your listing in the last 30 days?
Or are you saying you want the view counts to go back to showing all views regardless of when they happened?
Or are you simply saying that the number of people viewing your listing is too low, and you think eBay needs to "do something" to increase the number of people who are interested in your items?
07-25-2022 12:53 PM
If you rented/leased a spot in your local shopping mall,
and customers would walk right past your store without any interest,
would you call/blame your landlord?
07-25-2022 03:08 PM
This is certainly a hot topic on the board and certainly one near an dear to my heart because I have the very same situation.
I have called customer service 4 times and have gotten 4 different answers......mostly because the tier 1 and tier 2 people do not have this information so they simply make something up.
In fact yes there was code that was pushed live sometime in July that dramatically reduced impressions, page views and of course sales.
There have been many reports of dramatic sales drops of 50% or more.
I have heard the same "bot" explanation myself.
Let me try and put some perspective on that goofy explanation......ebay is the 37th Largest website in the world, ranks #14 in the US and is #2 in ecommerce.
Let that sink in for a moment.
Do you really think Amazon or Walmart would push code live that would really reduce their traffic by 50%? Bot or no bots.
Bottom line is.......bots dont login and buy products with real ship to address' funny how the "bot story" really has people believing because there are fewer bot views..... they accept that as one of the reasons that their sales are down an equal amount.
It is a LIE 100%
Websites of this size do not simply make money on listings, but also banner ads, revenue sharing, affiliate programs, click farms and the list goes on and on.
More than likely one of the ebay partners that drove sales to the site told them to pound sand or vice versa.
I see this is a similar situation when Apple deployed a supposed "security update" that made Facebook miss their revenue numbers by a bunch.
Big tech are all in bed with each other milking every single dime they can from business owners as well as consumers.
HK
07-25-2022 05:17 PM
"Bots" (software automation) could have many uses against a site such as eBay doing things such as setting up false accounts, automated bidding, price comparison services towards consumers or even towards sellers gifting a competitive edge. For example price adjustment engine's such as many use at the "Orange Box."
eBay has expenses in service delivery, connection servers, authentication servers, database and application servers all over varied states and the world, costs money. I've run across webs that do price comparisons with eBay, Amazon, Walmart etc. at times and make no mistake many many consumers use these. Imagine you're operating one, you want make sure the site data is as up to date as possible and that means pretty much a constant need for update of pricing data.
"Views" do not matter, "Conversion Rates" do yet views have a direct impact on conversion rates. Stopping recording of "Bot views" vendors can see is a "nothing" but stopping bots from access will surely result in lower conversion rates. If hundreds of price compare engines cannot gather and publish scarfed data then visitors of said price compare sites can't see the comparisons. Ultimately, its the other competitors such as Amazon or Walmart etc. who will obtain the views & conversion's to sales.
Many say people are being more money restrictive because of the Gas economics of today and most surely economics play part in discretionary spending to some extents. That certainly doesn't explain what's went on here at eBay as those impacts are not mirrored at other online venues more or less retailers or you'd be seeing it all over international and domestic news.
Corporations, especially those in sales create short and long term strategic plans. Vendors or consumers see changes occur as portions of those strategic plans are placed into action and it's anyone's guess as to what those short/long term plans actual goals are. There's been all forms of speculation on these forums most thinking short term and very few long term as short term vendors can see effects of, long term they've no clue of corporate plans and/or vision which are more often than not complex, intertwined trying to reap a long term benefit even if at the expense of short term revenue.
Vendors live in a daily flux loving things that bring in the money now or loathing change that reduces money now. A corporation such as eBay has competitors who think the same way and those competitors have strategic advantage's some via their very nature such as Walmart's strong retail presence. Others such as Amazon became quite visionary diversifying the company providing varieties of Digital Technologies to other businesses and even competitors, for example, last I knew Target Corporation contracted its online storefront operations to Amazon. Amazon does it's own card processing last I knew, Amazon built warehouses across the world and an ever expanding delivery service .vs. UPS, FedEx or the USPS. These are huge gains towards eCommerce competition just as Walmarts order online and pick up in store is.
The eBay Vault is a pretty big thing and I'd suspect that will be expanded but the thing to remember here is eBay has to strategically adjust to both market and competitors which takes long term planning. We all see eBay as a venue that has gifted us ways to sell things and seldom care see anything through the eyes of eBay itself.