eBay

patbateman43 · ‎10-27-2022

If a buyer admits to making a mistake because they basically cant read, do i have to pay for the return shipping ??? and if not, how do i accept a return but not pay return shipping??? Thx.

prestigeautoparts1 · ‎10-27-2022

depends how your returns are set up.. buyer or seller pays

patbateman43 · ‎10-27-2022

Its set up for me to pay.

coolections · ‎10-27-2022

I doubt the buyer cannot read, it is just your assumption. Did you go back and look at your description after the buyer told you the problem ? Shipping depends on which choice the buyer makes when filing the claim. If it was an INAD case you will have to pay the shipping. If they choose ordered by mistake they pay shipping.

patbateman43 · ‎10-27-2022

of course i looked at the listing and the buyer is an idiot.

dhbookds · ‎10-27-2022

@patbateman43 wrote:
Its set up for me to pay.

I'm seeing alot of your items as "buyer pays"........that would depend on what reason he chooses when he does a return....... If he chooses Not as described........you are on the hook for the return shipping, no matter what he says in an email....... If he chooses "ordered in error", he's supposed to pay the return shipping..........

If you have "seller pays"...........that means you will pay no matter what reason he gives....

mtgraves7984 · ‎10-27-2022

@patbateman43 wrote:
Its set up for me to pay.

@patbateman43

You offer 30-Day (Buyer pays) Returns. Are you saying that a Return request has been opened and a Not as Described reason was cited? If so, then the MBG overrides it... and the seller pays return shipping. Dang it.

kensgiftshop · ‎10-27-2022

If the buyer filed an INAD, you pay return shipping, if you want it returned before refunding.

Have a great day.

coolections · ‎10-27-2022

That is what they all say when dealing with a return.

patbateman43 · ‎10-27-2022

The buyer didnt open anything yet. He just messaged me saying he wants to return it cause its not what he thought it would be.

inhawaii · ‎10-27-2022

It depends os 2 things.
The (official) reason for the return -and- do you accept free returns?

Night Owls - Little River Band

stephenmorgan · ‎10-27-2022

@patbateman43 wrote:
The buyer didnt open anything yet. He just messaged me saying he wants to return it cause its not what he thought it would be.

In this case just tell them to return it and you will refund when you have item back. eBay is not involved in this yet. Just know that if they do a formal request thru eBay for not as described then you will have to pay return shipping.

mtgraves7984 · ‎10-27-2022

@patbateman43 wrote:
The buyer didnt open anything yet. He just messaged me saying he wants to return it cause its not what he thought it would be.

@patbateman43

Got it. If you respond to the message, you could suggest the buyer open a Return. Or the buyer could open a Return on his end. No way to know what reason he'll give at this point. But... if he chooses a remorse reason, he'll pay.