Item sold and received buyer refuse to return.

[saxsonscave]

The buyer claims the item is not as described and is entitled to keep it due to my shipping agreement! My shipping agreement is 60 returns.  eBay aggress with the buyer, How is this possible?

[dentalsales4u]

You didn't give a lot of detail with the situation.

Did the buyer open a NAD case? Tell the buyer, Return for refund.......rinse and repeat.

Issue a return label for the buyer. If they don't return in the allotted time, the case will time out and no refund will need to be issued. 

As far as I know, that's your only option if this is the case.

[itsjustasprain]

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@saxsonscave wrote:

The buyer claims the item is not as described and is entitled to keep it due to my shipping agreement! 

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They can CLAIM all kinds of things but the only rules that apply come from Ebay. Have they actually filed a dispute or are you just getting unhappy messages from them? You must respond to the dispute if they open one but at that time you can require them to return the item before you refund. You will probably have to send them a return label if eBay has not sent one already automatically. Give us some more detail on what has happened so far if we are not understanding the problem.

[mtgraves7984]

In short, if you have a Return request to respond to, approve it and make no refund until the item is returned to you. That will satisfy eBay. 

[johnrj1226]

Here is what your return policy  says on a current active listing-

Return policy

After receiving the item, contact seller within Refund will be given as Returns shipping

60 days

Money Back

Seller pays for return shipping

Refer to eBay Return policyopens in a new tab or window for more details. You are covered by the eBay Money Back Guaranteeopens in a new tab or window if you receive an item that is not as described in the listing.

Here are the various return policies a seller can choose -

Your returns rules options 

You can choose to offer one of the following return policies:

• No returns
• 30-day buyer-paid returns
• 30-day free returns
• 60-day buyer-paid returns
• 60-day free returns

Maybe  you  selected the 60 day return policy?????.   I always had a  30 day buyer paid return policy

Looks  like your are on the hook to accept the return.  Check the return policy for the item you sold  via see order details

[monster-deals]

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@saxsonscave wrote:

The buyer claims the item is not as described and is entitled to keep it due to my shipping agreement! My shipping agreement is 60 returns.  eBay aggress with the buyer, How is this possible?

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Let them continue to think that.

[1tuna]

I have 30 days free returns and there is nothing for me to approve, its all automated

as long as you agree, say yes to the return then that should be it

you have a generous return policy and thats exactly what ebay wants sellers to have

@saxsonscave 

[johnrj1226]

One more thing - This  is the item # of the current unsold listing I saw with a 60 day return  -125528634095 a coffee  cup  from Starbucks

[femmefan1946]

Can you or eBay confirm that the buyer has been sent a Return Shipping Label?

Is the Dispute still open?

Enter the tracking number in the Dispute.

If it shows that it has not been used, you should win the Dispute.

If the unhappy buyer has not received the label, from you or eBay, send one immediately.

Free Returns means that you are paying for the return shipping.

[albertabrightalberta]

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@saxsonscave wrote:

The buyer claims the item is not as described and is entitled to keep it due to my shipping agreement! My shipping agreement is 60 returns.  eBay aggress with the buyer, How is this possible?

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"is entitled to keep it due to my shipping agreement!" -- What does that mean? How did the message come in? Did the buyer open a return request? 

"eBay aggress with the buyer" -- Does this mean the buyer already got a refund without returning the item? 

If the buyer hasn't opened a return request, respond to the message with something to the effect of, "Dear buyer, I'm sorry you aren't happy with the item. If you open a return request (directly through your order), you'll get a return shipping label at no cost to you. I'll issue a refund upon receipt of the returned item." 

[justafemster]

I'd get rid of the free return shipping within 60 days.  Heck, I'd get rid of the free return shipping all together!

I know ebay says how great it'll be for you to be a 'top rated seller', but I won't eat those return costs.

Make them return it, but change your setting to 30 days!

[pennpicker]

Josef Wormland Mens Vintage Lether  jacket Four Pocket Front Three Inside Size L

Nice looking jacket but you're completely excluded from search because of the typo.

[fashunu4eeuh]

Which item was it?

[fab_finds4u]

It is possible eBay let her keep it because you didn't  act fast enough to send the buyer a free return label. If the buyer was able to escalate the case and said you didn't  send a label to return it then eBay would refund without requiring them to return it. 

[12345jamesstamps]

Was this perhaps a credit card dispute with buyer? Banking institutions usually always win...Seller automatically usually loses with buyer keeping item and eBay closed it.