mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I seem to be encountering a bug with an item not received case and I'm wondering if anyone else is experiencing the same thing? A buyer opened an INR case against me for a package that's been confirmed delivered to the address they provided, but when I try to update the tracking in the case it defaults to and stays locked on "No, I don't have a tracking number". It will not let me switch to "Yes, I will provide tracking number". I don't want to submit the number if it also submits the conflicting selection of not having a tracking number with it. I'm not sure it's even possible to submit the number because it won't let me select USPS as the carrier either. I'm experiencing this issue on both my computer (Windows) and phone app (Android).
I've always been able to add the number without issues in the past, so a bit concerning as I'm on the clock to respond. For clarification, do I even have to update the tracking on the case if the number is already listed on the order page? I was always told by support and other sellers to update it anyway, but I'm not sure if it's actually necessary.
Please stop what? Telling you why Ebay allows buyers to open a case after there is a delivery confirmation on the tracking?
Ebay knows the tracking number exists if the seller had it previously uploaded to the transaction before the INR was opened. The option to enter a tracking number on an INR is for those that have not yet uploaded the tracking to the transaction for whatever reason the seller may have. Ebay doesn't explain this on screen, but that is how it works. They should do a better job explaining this to members.
@tabcu51 wrote:
@mam98031 wrote:Please stop what? Telling you why Ebay allows buyers to open a case after there is a delivery confirmation on the tracking?
Yes WHY because if I am the seller and I enter the tracking number into the case it will close in my favor!
And no it doesn't matter if the buyer actually has the item or not, all ebay cares about is the tracking shows delivered!
Therefore it is a waste of buyer time to even allow them to open such a case, not to mention it's a jerk move really, to allow a buyer to open an INR case where the tracking shows delivered knowing full well it will close in the seller's favor after the seller enters the tracking number.
This is in fact detrimental to buyer retention because it's disappointing and infuriating to be led around in circles just to have the door closed in your face again and again, take it from a buyer's perspective.
Are you that uninformed or inexperienced?
You feel that the type of transaction you had is the only type of transaction? It is allowed for the vary reasons I previously stated.
Yes, the INR will likely close in your favor and post of the time that is exactly as it should be. However there are times when it isn't correct whether it was the carrier that made a mistake or it was a seller that was behaving badly.
More experience as a buyer and as a seller will help you to understand that there are many ways a transaction can go. But you are correct, most of the time the INR is won by the seller if the tracking shows delivered.
However I bought something from a seller on this site. They were a seller acting badly. They entered a tracking number on my order that was NOT used to ship what I ordered to me but it was a lighter package shipped to someone else in my zip code. So when I filed my INR, the tracking did show as I received it. I however went out and collected the correct info. Where the package was delivered and the weight of the packages vs the weight of what I purchased. The seller did NOT win that case, I did as the buyer.
@tabcu51 wrote:
@mam98031 wrote:Please stop what? Telling you why Ebay allows buyers to open a case after there is a delivery confirmation on the tracking?
Ebay knows the tracking number exists if the seller had it previously uploaded to the transaction before the INR was opened. The option to enter a tracking number on an INR is for those that have not yet uploaded the tracking to the transaction for whatever reason the seller may have. Ebay doesn't explain this on screen, but that is how it works. They should do a better job explaining this to members.
Hahaha NO!
It happens even if you buy the label through Ebay!
Ebay clearly has the tracking number when I purchase my labels through ebay!
Like I said, they provide it to the buyer in the order details!
Yes I said that!omg, reading comprehension.
I don't know why you have a need to be insulting. It simply isn't necessary. We are all here just trying to help. If you feel you know everything, why post or ask anything.
I've explained a couple times on this thread that sellers are NOT required to enter the tracking number into the INR if they already had it uploaded into the system prior to the buyer opening the INR. Would you please confirm or deny this. Thank you in advance.
@mam98031 wrote:
@tabcu51 wrote:
@mam98031 wrote:
Please stop what? Telling you why Ebay allows buyers to open a case after there is a delivery confirmation on the tracking?
Ebay knows the tracking number exists if the seller had it previously uploaded to the transaction before the INR was opened. The option to enter a tracking number on an INR is for those that have not yet uploaded the tracking to the transaction for whatever reason the seller may have. Ebay doesn't explain this on screen, but that is how it works. They should do a better job explaining this to members.
Hahaha NO!
It happens even if you buy the label through Ebay!
Ebay clearly has the tracking number when I purchase my labels through ebay!
Like I said, they provide it to the buyer in the order details!
Yes I said that!omg, reading comprehension.
I don't know why you have a need to be insulting. It simply isn't necessary. We are all here just trying to help. If you feel you know everything, why post or ask anything.
I've explained a couple times on this thread that sellers are NOT required to enter the tracking number into the INR if they already had it uploaded into the system prior to the buyer opening the INR. Would you please confirm or deny this. Thank you in advance.
Hey @mam98031 that is correct! You're certainly not required to enter in the tracking info to a case if you uploaded it to the order.
That being said, I personally take it as an opportunity to quickly double check the tracking, ensure it was delivered to the right zip code, and reassure my customer that the item was sent to their address and delivered on X-date, and encourage them to check with others in the household, neighbors, or even just in unusual places for a package to be delivered (back door, garage, etc..).
Again, to be clear, none of that is required at all. This is simply my recommendation in the name of providing great service, to take a minute or two to do those extra things.
Kyle,
