I bought an item that was listed as "New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag."
The item was received loose in a box with no manuals or retail packaging. I contacted the seller and requested the description be changed to "New other: A new, unused item with absolutely no signs of wear. The item may be missing the original packaging, or in the original packaging but not sealed. The item may be a factory second or a new, unused item with defects."
The seller replied that they are allowed to use the "New" description because that is the way they receive the items from the manufacturer. I feel this is grossly deceptive and would like to contact ebay to ask them to have the seller change the description but cannot find an appropriate way to contact ebay concerning this issue. Not requesting a refund or return, just accurate non deceptive description of an expensive item. I thought I was buying an item that was new in retail packaging and it was not.
