06-11-2016 08:39 PM
so the buyer claims he/she did not received the item even thought the tracking says it was delivered. he/she went to the post office and was told it was delivered to the wrong address and that I may not get it because the mail carrier may not be able to get it back. it wasnt my fault. what can i do?.
06-11-2016 08:41 PM
Does the tracking show it was delivered to the address stated on the buyer's paypal account?
06-11-2016 08:51 PM
If the package was delivered to another address, even if you addressed it right and it was the right address there would be nothing the PO will do without insurance. Unless the carrier knows where he delivered it and can get it back.
06-12-2016 11:27 AM
yes
06-12-2016 11:34 AM
06-12-2016 11:37 AM
06-12-2016 11:40 AM
06-12-2016 12:01 PM
If the item shows it was delivered to the same zip code as the buyer's zip code, there is technically nothing you HAVE to do. Both eBay and Paypal will close an opened case in your favor.
What you feel your moral obligation is is another thing altogether. That having been said. What I would do is give a call to the buyer's post office and ask for a supervisor. I'm not certain you are aware that carrier's scanner units now have GPS tracking on them. The supervisor can look up exactly where the carrier scanned the item as delivered. If the item was scanned across town (happened to me once) and your item is easily replaceable, you may wish to help the buyer out. If the buyer opens an INR case, you simply answer with tracking and then call eBay CS and they will IMMEDIATELY close the case in your favor.
A few months back I had a buyer contact me and say that he hadn't received his item. He said he was traveling in the orient and that I should just "handle it". I contacted his local PO and they said that GPS tracking showed the item was marked as delivered in front of the address I was given. I contacted the buyer and let him know this and his attitude was still that it was my problem and not his. When I asked him to check with the occupants of the home and ask them to check with neighbors, he opened a INR case against me. I uploaded tracking and then followed through with a phone call to eBay and I had it closed within 5 minutes.
I thought that was the end of it until I got a chargeback through Paypal. This time he didn't use INR, instead he used a "code 85" when I looked that up it said that the buyer was due a refund and never given it. Had he used INR again, I would have won immediately.... AGAIN. I uploaded all the information I had available including the fact that he had already lost a case through eBay AND that GPS tracking showed the item scanned as delivered at his delivery address. About a week later Paypal released the funds and removed the case from my account. There was a note that it was still officially pending for 75 days, but in essence, I won the case.
Had he been more cooperative I may have been a bit more receptive to replacing the order. Given his unwillingness to even look for the package and the fact that GPS said the item was scanned in front of the delivery address, I felt my job was done.
06-12-2016 01:25 PM
@pinupsplus wrote:There was a note that it was still officially pending for 75 days, but in essence, I won the case.
Check the Status pop-up at PayPal to be sure your chargeback reached the final step, Case Closed, for 75 days.
06-12-2016 01:31 PM - edited 06-12-2016 01:33 PM
30701973Y0677213M |
XXXXXXXXXXXX |
XXXXXXX@gmail.com |
$12.08 USD |
Feb 10, 2016 |
PP-004-764-917-289 |
Merchandise |
85 |
$12.08 USD |
Apr 21, 2016 |
Being Reviewed By PayPal |
The buyer's credit card company is contesting this chargeback dispute. We are reviewing this case to determine the best way to proceed. If you have evidence to support your case, submit it as soon as possible by file upload or fax. You can upload or fax this information by clicking Add below. Your Chargeback Resolution Specialist can be reached at chargeback-response@paypal.com It is PayPal's standard practice to dispute wrongful chargebacks. One of the benefits of using PayPal is that our team of chargeback specialists will gather the necessary information from you and work with the credit card company until the chargeback is resolved. Learn more about how PayPal investigates chargebacks. |
06-12-2016 01:35 PM
Looks as though the buyer's credit card company countered June 10th, I hadn't seen that yet. Paypal seller protection SHOULD cover me.
06-13-2016 12:39 PM
@pinupsplus wrote:
Looks as though the buyer's credit card company countered June 10th, I hadn't seen that yet.
Paypal seller protection SHOULD cover me.
11. Protection for Sellers.
11.1 PayPal Seller Protection.
PayPal Seller protection is protection we provide Sellers from Claims, Chargebacks, or Reversals that are based on:
Check the status: https://www.paypal.com/us/cgi-bin/webscr?cmd=_rescenter-status-flow-chargeback&cid=PP-004-764-917-28...
06-13-2016 12:59 PM
@pinupsplus wrote:If the item shows it was delivered to the same zip code as the buyer's zip code, there is technically nothing you HAVE to do. Both eBay and Paypal will close an opened case in your favor.
Yes there is - you MUST upload the tracking # into the case, even though it's there and they know it.
06-13-2016 03:54 PM
pennsylvania
06-13-2016 04:10 PM
ok she got the package but now wants to return it. she didnt like how it was mailed.