Item Descriptions Not Updating

[hurley_byrd_ias]

Earlier today I made a Title and Description update to one item. The Title took but the description in the body did not.  I set the items quantity to 0 and set it aside to see if it were just a glitch needing time to work itself out. Several hours later, on a different listing, I made another Title and Description update and again the Title took and the Description did not.

Does anyone have an explanation for this?  I am a seasoned seller and perform updates nearly every day. I have not had this problem before.

Thanks

Pete

[morefabulousfinds]

This is happening to my listing too. the listing is not updating. however when I updated it on my smartphone, the listing updated. When I checked again on my PC. The listing is not updated. There is definitely a glitch. This is the first time I have seen this.  When I check the revision, it shows that the listing has been revised. Probably has something to do with the browser.

[cinw9272]

This is happening to me too.

[stuff4divas]

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@hurley_byrd_ias wrote:

Earlier today I made a Title and Description update to one item. The Title took but the description in the body did not.  I set the items quantity to 0 and set it aside to see if it were just a glitch needing time to work itself out. Several hours later, on a different listing, I made another Title and Description update and again the Title took and the Description did not.

Does anyone have an explanation for this?  I am a seasoned seller and perform updates nearly every day. I have not had this problem before.

Thanks

Pete

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This is happening to several sellers, including myself. I brought it up at the Community Chat this past Wednesday>

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Latest-Listing-Revision-Not-Shown-On-My-Se...

Also, you can read thru these posts>

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Latest-Listing-Revision-Not-Shown-On-My-Se...

Please contact velvet@ebay with the item numbers that are affected

[e-dazed]

Mine seem to be fixed as of Friday morning. 

[katzrul15]

Just revised one with no issues?

Or are you saying it reverts back at some point?

[e-dazed]

Never mind!  I looked at my listings on my iPad (Safari) this morning and the revisions were showing.  Back at my desktop this morning (Foxfire) and my revisions are NOT showing.  Please fix!

[e-dazed]

It's random!  I revised 3 listings yesterday, 2 did NOT update and the 3rd did.  It's random!  Check your listings if you edit the description.  And it seems to vary by device.  The revisions show when I look at them on my iPad (Safari) but do NOT show if I look at them on my desktop (FoxFire). 

[customer-satisfaction]

I think it has something to do with the embedded "use AI description button"   had this problem when the button was added, but deleting the old description, before pasting the new, rather than just selecting all text and pasting over took care of it.  Now that doesn't work, the old descr is  like a zombie you can't kill...  It does seem to work to select the listing in My Ebay, and then editing it a 2nd time... They should ditch that AI descr bot - it writes junk like a smarmy used car salesperson would say, pretty much useless.

[hartungcards]

"I think it has something to do with the embedded "use AI description button" 

Probably not, considering this question was posted 3-1/2 years ago.

[kh_nipun]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.