Is this really necessary ebay?

[jonathankirkland]

Recently I had to "appeal" a case regarding a return I had. It was no big issue and it all got sorted out just fine, but a customer service agent had to contact me apparently to provide me with obvious information that I already knew. Fine, no problem, it all got worked out.

But then, the next day, I received an email from ebay asking me to take " survey" about my experience. I was not interested in doing so, so I deleted and I thought that would be the end of it.

So what do I receive today? See the attached screenshot.

I cannot believe that would repeatedly harass their customers this way...

[jonathankirkland]

This was the first question of the survey by the way...

[divwido]

1

[honeysuckle-lane]

Surveys are tied to your account FOREVER ON E* & PP. Just sayin

[auctionpet]

It's normal to receive these. Seeing as many sellers like to vent, the survey gives one the ability to express their feelings regarding the reason for their contact and how well the CS rep performed. They usually send you 2 survey requests. Just delete or ignore if your not interested.

[divwido]

I don't think it would surprise them.

[nawlinsron2]

Assuming the allotment size of the negative feedback the past surveys have generated, it pretty much begs the question..."why do you continue to survey while old problems remain?"
That round file must be a sight to behold.

[emerald40]

I answered one once.  They must have not liked the response because I never got another one.

[nawlinsron2]

It would save them sorting time if they sent 2 forms...1 for negative response, 1 for positive.

[marinermikes]

It's just like begging for feedback. Watch what you wish for. LOL!!!

[jonathankirkland]

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@auctionpet wrote:
It's normal to receive these. Seeing as many sellers like to vent, the survey gives one the ability to express their feelings regarding the reason for their contact and how well the CS rep performed. They usually send you 2 survey requests. Just delete or ignore if your not interested.

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That's a good point about venting.

And I did ignore & delete the first one, it's the second one that really burns me. Seriously, I wasn't interested the first time so you're going to bother me AGAIN? Just find it annoying.

Thank you for the information though!

[chrysylys]

Yes, they need their warm fuzzies.  'Course, you could line them with cockleburs.  🙂

[jonathankirkland]

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@chrysylys wrote:

Yes, they need their warm fuzzies.  'Course, you could line them with cockleburs.  🙂

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Oh I absolutely gave them my honest opinion, make no mistake about that. Don't worry, nothing that will get me any "vacations". LOL

To summarize, let's just say I asked them why they are wasting time handing out and reading repeated surveys instead of spending some time reading these boards to see how many sellers are taken advantage of on a daily basis...

[dhbookds]

I absolutely gave them my honest opinion

So sending the 2nd survey worked............you answered it.  So I would think you will continue to get them.....

[*madison]

ebay UK do the same thing, but I never do surveys, so I just delete the original request, and delete the reminder too..