Is there some form of automated listing for sellers?

[scgt1]

IE an inventory system/program that has all your inventory and it uploads to Ebay somehow in turn listings are created?

I don't run a store and just occasionally sell items. Have been doing it off and on since '99 and I don't recall ever noticing something like this. I have to manually create every listing.

Moral here is I purchased 2 items from a seller over the weekend. Just a bit ago they issued a refund through Paypal and opened cancellation request cases in Ebay stating they ran out of stock. I asked them how do you run out of stock of items that were just listed prior to me buying and one had a quantity of 2 at the time of purchase.

Their response was they implemented a new inventory system that uploaded a bunch of old inventory to Ebay. Sounds like **bleep** to me.

If I accept the cancellation I loose the ability to leave proper feedback for how this transaction went down and they recoup the fees for putting up what seems to me as a fraudulent listing to begin with. Or they were contacted after sale and offered more money for the items I purchase.

One way or the other it seems sketchy as all get out and they aren't a new seller with minimal feedback. They have over 300,000.

[clemowbooks]

Sounds like a dropshipper.

He has no stock. Nothing. Nada. Zip.

When he lists an item it will be coming from an (often overseas) supplier. The seller has no idea what the supplier has in stock.

You can refuse the cancellation- you might have to call Customer Support to say this was not a Buyer Request.

If he cancelled as Out Of Stock, he got a Defect on his selling account.

"Too many" of those and his fees could rise, the number and value of his listings may be restricted and he may even be closed down.

Meanwhile, feedback is irrelevant. EBay does not use FB as a measure for accounts, and with such an active seller, your comments will disappear within days. Few buyers ever look at FB, accepting that even a miserable 95% rating is an A, rather than a seller who should be booted. If you leave FB before the cancellation takes effect he might not notice it and leave it be, but while that might make you feel good, it will make no difference to his account or to his sales.

Disputes, Claims and Defects are the controls on bad sellers.

[slippinjimmy · Accepted solution]

There are many third-party tools out there, they range from fairy simple listings tools to enterprise level tools which manage listings across multiple platforms with full inventory allocation.

I use SixBit which is a middle of the pack application, the most expensive editions handle eBay. Amazon. Etsy & Shopify. The version I use is $40/month, the multi-site version with automation and inventory allocation can run up to several hundred dollars/month.

Here are some links.....

https://mofluid.com/blog/best-software-for-multichannel-listing-and-inventory-management/

https://www.webretailer.com/reviews/category/multichannel-management/

https://www.ecommercebytes.com/R/R/Chart?Inventory_Management_and_Listing_Tools&Sort&NoRatings

[dhbookds]

Anything is possible, seller could be listing on several sites, as Jimmy indicated......one item sold, but the autosystem or the seller himself didn't update the listing........  and got caught short........

[scgt1]

So your saying there are inventorying programs that can auto list to your Ebay account and what the seller is telling me could in fact be true about old long sold inventory being listed automatically to their store for sale?

[janet9988]

I have heard of several sellers that stated the ebay relisted an old item.

https://community.ebay.com/t5/Member-To-Member-Support/items-being-relisted-automatically/qaq-p/3087...

[scgt1]

Unless that issue has come back it was stated in the thread posted in the one you linked to that the issue was resolved already stated by Brian on the Ebay Community Team back 5-6-20 (post 65 of 66) here

Don't believe that was the case here as the seller stated their inventory program uploaded inventory list to Ebay. Which seems like something like what one of the earlier members stated they use to automate sales listings but never verified if that's what exactly it does.

[mam98031]

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@scgt1 wrote:

So your saying there are inventorying programs that can auto list to your Ebay account and what the seller is telling me could in fact be true about old long sold inventory being listed automatically to their store for sale?

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Yes there are.  Your seller may be a drop shipper, but they may not be as well and just made a human error.  It happens.  

BTW, when a seller sends a cancellation with the reason being Out of Stock, it is the seller that gets a defect on their account, which is far worse than a negative FB.  And you do NOT lose you ability to leave FB for your seller if you accept the cancellation.

I would caution your or ask you to reconsider leaving negative FB as it sounds like your seller is just being honest with you.  What more can they do?

[scgt1]

I was told by Ebay support the ability to leave feedback disappears if I accept the cancellation right before I created this post. The department the support person was in wasn't able to clarify if there were programs that will auto list to a sellers store hence making this post.

I wasn't intending to leave negative feedback as the seller issued a refund at or before the same time of initiating the cancellation requests. So they followed through and did the proper thing other then actually contacting me about the issue until I wrote them inquiring what was going on with the cancellations.

[disneyshopper]

I was told by Ebay support the ability to leave feedback disappears if I accept the cancellation 

I believe the CSR may have misinterpreted what she thought she knew.

If the BUYER requests a Cancellation, then the buyer cannot leave a negative feedback, and if s/he has already done so, it will be removed.

[nocoolnamejane]

Nah, that issue has come up again and again for years. Regardless of whether the seller is telling the truth or not, both 3rd party and eBay’s listing software are known to resurrect sold listings

[mam98031]

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@scgt1 wrote:

I was told by Ebay support the ability to leave feedback disappears if I accept the cancellation right before I created this post. The department the support person was in wasn't able to clarify if there were programs that will auto list to a sellers store hence making this post.

I wasn't intending to leave negative feedback as the seller issued a refund at or before the same time of initiating the cancellation requests. So they followed through and did the proper thing other then actually contacting me about the issue until I wrote them inquiring what was going on with the cancellations.

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They were incorrect.  You can still leave FB.

[clemowbooks]

Happened to me last week and I have only a few listings on this ID.

The item was sold nearly a year ago and showed as relisted about a month after it was sold.

[js_gski]

I miss turbo lister

[mam98031]

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@js_gski wrote:

I miss turbo lister

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It's still here.  Well at least until July 13th.  But I'm with you.  So far I haven't found an alternative that I like.  Have you?