Is there an ebay approved dispute resolution service?

[johndavid58]

this link seems to suggest that you can have Square Trade mediate a dispute between buyer and seller:

https://pages.ebay.com/services/buyandsell/disputeres.html

I have a buyer attempt feedback extortion. Ebay wont remove. Would like to resolve this as I feel his main remarks are false, although other remarks are opinion and no problem leaving those up. 

[stainlessenginecovers]

There is no outside entity that can make ebay do anything (cept a court) 

Squaretrade is a warranty service on ebay only and NOT a mediator of any sort. 

[my-cottage-books-and-antiques]

I'm not sure what you mean by feedback extortion? I do see the negative feedback itself, and ebay won't remove it because it does not violate ebay feedback rules (for example, there's no profanity) and, in ebay's view, the entire statement constitutes opinion. 

No one likes getting a neg, especially if the neg is undeserved, but it happens. I'd suggest moving on. 

[mtgraves7984]

What are we missing? You offer 14-Day Returns... was a claim made by the buyer that somehow went sideways? 

[slippinjimmy]

---

@johndavid58 wrote:

this link seems to suggest that you can have Square Trade mediate a dispute between buyer and seller:

https://pages.ebay.com/services/buyandsell/disputeres.html

I have a buyer attempt feedback extortion. Ebay wont remove. Would like to resolve this as I feel his main remarks are false, although other remarks are opinion and no problem leaving those up. 

---

How did you stumble onto that page?

FYI - That page is REALLY old, I would guess it was originally posted in the early 2000's when there actually was a seller/buyer dispute mechanism on eBay that was run by Square Deal.

A couple of buyers tried to use it on me over some relatively minor issues and I was happy to ensure they paid the $15 fee to Square Deal and got NOTHING in return.

Although it may have happened I don't remember anyone ever getting a successful conclusion to one of those disputes but they all paid the $15 fee to Square Deal.

After that service fizzled Square Deal moved on to being a useless third-party warranty service, you know, the type that offer you a warranty on a $5 hdmi cable for the paltry sum of $3.