Is there a way to turn in a repeat offender? Someone that wins the bid on an item but never pays?

[so-calledguy]

We have a guy that bid on an item then never paid.  We blocked him, then he opened up another account and did the same thing again.  How can we get rid of him?

[muskingum_relics]

We have a guy like that that has done this to me and several other sellers I know and forget it ! nothing is ever done to stop it. This guy has in the last 2 years changed his ebay id 8 times at least that I am aware of. Good luck

[stuff4divas]

open unpaid item cases

[chl_at]

Report the buyer, open an unpaid case, or contact the buyer and see if he say anything back. 

[pinksakura2000]

Hmmmm, this is a bit annoying... If he keeps opening up new accounts, the only way is to keep blocking and reporting the new ids and opening cases... However, I wonder if it is possible to block eBay buyers with a certain amount of feedbacks or below.
Additionally you can turn on the eBay unpaid item assistance feature and demand payment in 48 hrs. This runs automatically for your listings and you don't have to bother chasing unpaid buyers down.
Another extreme way is if this certain buyer is from a certain foreign country, you can change the countries you want to ship to.

[fashunu4eeuh]

Hi @so-calledguy  Like the other poster suggested, open Unpaid Item Disputes against him and any buyer that doesn’t pay. And set up your Buyer Requirements to the strictest settings.

Indeed, you may have to put multiple names on your block list, but bullies like him don’t want to call too much attention to themselves. Below are links on how to accomplish these tasks. Included is the policy on malicious buying. You can report the buyer to eBay for buying with no intention of paying. 

One more suggestion: you could shut down your auctions in favor of fixed price listings with Immediate Payment Required. Then the deadbeat buyer cannot remove your item from the marketplace without paying fot it first. 

Sorry this happened to you. Hang in there!

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=...

https://www.ebay.com/help/selling/working-buyers/buyer-blacklist?id=4082

https://www.ebay.com/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374

https://www.ebay.com/help/policies/selling-policies/unwelcome-malicious-buying-policy?id=4375

https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=415...

[outdatedrecreated]

Set your account to open unpaid item automatically. Once an item "sells" through a best offer or auction, you can immediately print an invoice that will have the buyers name and address. Once the case goes through, block the buyer. If they open another account to circumvent the block, and do the same thing, print the invoice. Then raise hell with eBay. It is a giant pain to do, but I had an issue with a drop shipper who used multiple accounts and addresses do get around the blocks. Once I built my case, eBay did take action and banned the accounts and addresses associated with this individual. It destroyed his business. He then began harassing me with emails, calls, etc. That's when I declared war. He was removed from Amazon as well, and is paying me restitution to the tune of $234 a month for 18 months. eBay will not go out of their way to find these people, but if you lay it out in front of them they will take action. (Especially when you have an attorney contact them on your behalf.) eBay has invested in technology that can read messages between buyers and sellers to prevent doing things outside of ebay, but they do not seem eager to use similar technology to weed this kind of stuff out. 

[mam98031]

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@so-calledguy wrote:

We have a guy that bid on an item then never paid.  We blocked him, then he opened up another account and did the same thing again.  How can we get rid of him?

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The only way you can stop them is to report them to Ebay.  They are breaching the rules of Ebay by circumventing your blocks by using a different account.  So email Ebay and give them all the information you have on every account they have used to purchase from you.  

You can find the email icon for Ebay at the bottom of the Help and contact page [icon on the top of all Ebay pages].

Good luck.

[femmefan1946]

EBay is operating Customer Service by email, Twitter, and FaceBook.

Twitter and FaceBook have been around for a few months, email is new since the start of the pandemic but it had been demanded by members for a few years. So yay?

If he slips by you ALWAYS open an Unpaid Item Dispute.  It's slow (96 hours before you can open the Dispute, 48 hours if you are in the USA), and another 96 before you can close it,  but you get your FVF back and he gets a Strike.

Set your Seller Preferences /Buyer Requirements to automatically Block bidders/buyers with Strikes.  The toughest is two or more Strikes in the past 12 months.

While numismatics is a high fraud category,  you may also find you have less trouble by dropping Auctions in favour of Fixed Price listings.  Most of the complaints we see about Unpaid Items are on Auctions -- one reason why 85% of transactions these days are Fixed Price.

With FP, you can also add Immediate Payment Required and your item stays available until someone actually pays.

[chl_at]

That also happened to me, someone bid 100 dollars for my item, but never paid.