Is there a way to contact a higher up at ebay?

[rkd_distributing_co]

I would like to contact someone who holds a high(er) position of power than a common CSR. Can anyone tell me or point me in the direction of the eBay hierarchy?  CSR is basic level - They report to who, a supervisor? Then the supervisor reports to a manager?  Ive yet to have the pleasure of speaking with a manager, but have talked to several Supervisors and they seem just as clueless as the CSR's. A manager never seems to be available (by design Im sure) and when I say "Ill wait on hold all day long until 1 is available, I dont mind" they never allow it. Ive been told several times and ensured a Manager would call me back, but to no surprise thats yet to happen. Ive had CSR's leave the chat, leave the call, transfer me in what seems to be circles etc CSR's tell me this. CSR's tell me that and Im sick of the dysfunction and even more so sick of having my time wasted. 

I also had people admit that the CSR's are next to worthless and I should message Ebay for Businesses on Facebook. I've done that, but I have yet to receive a reply back. Shocker, I know. 

I have questions CSR's cant answer and at the same time they cant seem to connect me to someone who can. 

[luckythewinner]

Personally, I think the whole idea that the magic title of "supervisor" or a "manager" is going to provide better information of a more satisfying result is a myth. 

[dryophelia]

@rkd_distributing_co 

It can take a few says to get a response from the reps on Facebook but it is your best option for results. 

You could try eBay’s weekly chat on (most) Wednesdays. 

[casuallyattractive]

There is no way to guarantee a call or chat with a "supervisor" as far as i know.

@luckythewinner That may be true but I have had one or two people out of 10 people that have actually helped me and not done the normal eBay conversation.

[soh.maryl]

Have to admit I've had no experience with this, but quite a few eBayers here have said you get better results by contacting eBay on Facebook.  Evidently the CSRs you reach in the usual channels are contract players, not employees, and will tell you what you want to hear to get you off the phone.  The ones you reach through FB, or so I am told, are actual employees and are more knowledgeable.  Worth a try, right?

Just idle curiosity, but what kind of issue are you having that cannot be resolved at a lower level than the president of the company? 

[maxine*j]

You have used the usual CSR contact.  You have contacted eBay for Business on Facebook.  You prefer not to try to get an answer on this forum, or you would simply have asked  your question.   I would say that a registered letter to corporate headquarters is the only thing left to try, and if you get your lawyer to write it that woud be even better.

Good luck.

=

[rkd_distributing_co]

You're probably not wrong, but how else are you supposed to go about getting answers, when the lowest form of support cant answer them? 

There has to be levels. Its not just CSR's and then the "Suits" of eBay that dont speak with anyone. 

[rkd_distributing_co]

Who are Reps on Facebook in relation with eBay? 

Or maybe a better question would be, why can they help me more efficiently than eBay chat/calls? Because chat/calls are more for customers/buyers versus sellers? 

[tex-421]

Well, the community board is a wealth of info.  Since a manager won't  call you, why don't you give some detail about the issue and maybe there are some folks here who can help.

[forward-motion]

What I have found is by reaching out on Facebook or Twitter you get someone who know’s what they are talking about. @askebay on twitter. And eBay for business on Facebook 

[fuzzface50]

Higher up at ebay?  You are better off asking your local bartender the question or  you can take a chance and   ask the people on these boards, some are very knowledgeable, others are oh  nevermind  I hit my quota for the day and the ice is getting thin and it isn't because the weather is getting warmer, just a few under their collars. 

 Booze is the answer,  now what was the question?

[tex-421]

The typical corporate chain goes something like this:  Frontline employee → Supervisor → Manager → Sr. Manager → Director → Sr. Director → VP → Sr. VP → CEO.   Each person in a managerial position will manger between 1/2 dozen to a dozen employees directly below them.  Sometimes more, sometimes less.

In CS mangers and senior managers might have access to more sensitive account information and might have more authority to make decisions on customer accounts than the frontline CS agents.

This is just a rough generality.

[downunder-61]

I usually find the higher up the ladder you go, the less they will know about the day to day working of the lower echelons.

Sort of like the CEO of Walmart won't know how much they charge for a chocolate bar.

[mr_lincoln]

So I am curious @rkd_distributing_co , what are the questions you have that can only be answered at the manager level or higher?   eBay, like most large companies, is compartmentalized into different departments, each is responsible for issues in their specific area.  Just asking for any old Manager probably wouldn't help ... it sounds like you have some specific beefs but if you are not interested in sharing them here I completely understand ...

Mr. L

[mr_lincoln]

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@downunder-61 wrote:

I usually find the higher up the ladder you go, the less they will know about the day to day working of the lower echelons.

Sort of like the CEO of Walmart won't know how much they charge for a chocolate bar.

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@downunder-61  Unless of course the CEO actually buys his chocolate bars at Walmart ...