I would like to contact someone who holds a high(er) position of power than a common CSR. Can anyone tell me or point me in the direction of the eBay hierarchy? CSR is basic level - They report to who, a supervisor? Then the supervisor reports to a manager? Ive yet to have the pleasure of speaking with a manager, but have talked to several Supervisors and they seem just as clueless as the CSR's. A manager never seems to be available (by design Im sure) and when I say "Ill wait on hold all day long until 1 is available, I dont mind" they never allow it. Ive been told several times and ensured a Manager would call me back, but to no surprise thats yet to happen. Ive had CSR's leave the chat, leave the call, transfer me in what seems to be circles etc CSR's tell me this. CSR's tell me that and Im sick of the dysfunction and even more so sick of having my time wasted.
I also had people admit that the CSR's are next to worthless and I should message Ebay for Businesses on Facebook. I've done that, but I have yet to receive a reply back. Shocker, I know.
I have questions CSR's cant answer and at the same time they cant seem to connect me to someone who can.
