Is there a $20 fee that is charged to me as a seller if a buyer files a dispute?

[dougsvintagestore]

Trying to find out about the $20 fee I get charged if a buyer files a dispute  against me.

I cant seem to find any documentation on it.

[gwens*4saleitems*]

If a buyer files a Credit Card Chargeback and wins (most do) you will have to refund the money AND there is a $20 fee charged by the cc company.

[katzrul15]

@dougsvintagestore 

The $20 fee is assessed relative to a Credit Card Chargeback, if you do not prevail.  Which, honestly, is hard to do.  Sometimes e-Bay will waive same.

Do you have a dispute issue you are dealing with?

[ma-647837]

1. If you accept the payment dispute and issue a refund, you're not charged the $20 dispute fee.

2. If you challenge the payment dispute and lose (you will lose) you pay the $20 and all FVF fees.

[mtgraves7984]

Handling payment disputes | eBay

@dougsvintagestore ^^^ Tick on that and read through it... special attention to the 'Responding to a payment dispute' section.

[gwens*4saleitems* · Accepted solution]

 (I guess it's charged by eBay and not the CC)

Here's a link to the article under Seller Fees: Dispute Fees:

Selling fees | eBay

[mtgraves7984]

@gwens*4saleitems* 

Sorry, gwen... cross-posted.

[gwens*4saleitems*]

It's that way here.

I don't type fast, and I can't do research and post fast either.

I knew someone would have the answer but I had to find the article too.

[dougsvintagestore]

Thanks you guys for the quick replies. Its not the Credit Card Company but eBay doing the charge I'm trying to learn about.

[dougsvintagestore]

Nope I dont have a dispute against me and I hope I never do. I just like to know all I can about selling here.

[my-cottage-books-and-antiques]

@dougsvintagestore  There is NO $20 ebay charge for a buyer bringing a complaint through eBay itself (through ebay's Money Back Guarantee for example).  The charge is assessed ONLY in cases where the buyer goes through another entity (the most common is a credit card chargeback).  

At the risk of oversimplifying, two examples:

Buyer brings Item Not as Described claim through ebay's Money Back Guarantee program. No $20.00 fee.

Buyer paid with credit card, brings Item not as Described claim directly to his credit card company as a chargeback. You could end up paying the $20 fee. I believe others have provided a link explaining how that works.

[mtgraves7984]

---

@dougsvintagestore wrote:

Thanks you guys for the quick replies. Its not the Credit Card Company but eBay doing the charge I'm trying to learn about.

---

@dougsvintagestore 

Well, if it's a problem that can be solved through an eBay case, there is no dispute fee. If it goes beyond eBay, there is.

[gwens*4saleitems*]

That's why I had to go and find the article in the Selling Fees section. I posted a link to the article in message #6. 

[fullgallopnewyork]

WOW! I read all the fine print but missed that one.

But I'm guessing that fee only gets applied to the "little guys" and not the power sellers that sell a lot of questionable merchandise with lots of negative feedback.  

[downunder-61]

---

@dougsvintagestore wrote:

Nope I dont have a dispute against me and I hope I never do. I just like to know all I can about selling here.

---

https://www.ebay.com/help/selling/selling/start-selling-ebay?id=4081&st=12&pos=4&query=Start%20selli...

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...