eBay

richard1rst · ‎12-26-2020

A purchase was made and paid for. We shipped, they received. Then I get a note from the recipient saying they didn’t order it. This time of year we get a lot of “ship to a friend” orders. I am amazed at how many people do not tell the recipient they have a gift coming.

I asked to verify their user name and it does not match the user name on the order.

There used to be a way to look up the info on a user name. The idea is if I can get the name then maybe the recipient will recognize it and that will be the end of.

Anyone know if that function still exists?

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

mediafirstnj · ‎12-26-2020

If you still are being paid by paypal, you can go to the email in your private email account that notified you of payment. Do a reply to that email and you should see the email of the person who paid. Then you could email them about the purchase. Don't know about the managed payment people.

dudeboy777 · ‎12-26-2020

you can go to your listing of sold items where you click print postage. do a drop down and it will say towards the bottom something like transaction details? it will show the buyers name address and phone number .if it matches the address you shipped to tell them the name and address listed is where you sent it.

mr_lincoln · ‎12-26-2020

@richard1rst When you say you got a "note" do you mean they MAILED you a note on a piece of paper or SENT you an eBay Message?

Unless you have your ID on your packages OR included it on a packing slip OR the item is in their purchase history they would have no way to message you on eBay ...

If they mailed you a paper note per your return address on the label just write them back that maybe someone bought it for them and its paid for ...

Regards,
Mr. Lincoln - Community Mentor

richard1rst · ‎12-26-2020

Managed Payments does not offer that extra level of information.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

richard1rst · ‎12-26-2020

The information there only duplicates what I already see on the order.

The recipient says that the user name on the order is not theirs. Which is why I am guessing (hoping) it was a gift from someone else who failed to tell the recipient it was comung. It was in fact delivered to the address on the order. We are all just trying to figure out who actually bought/sent it.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

richard1rst · ‎12-26-2020

They emailed me. I have sent them both the user name and the phone number associated with the order. They say they do not recognize either. My web site URL is part of my return address. They obviously went there and got the email link in order to sent me the note. The message did NOT come through eBay messages.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

coolections · ‎12-26-2020

@richard1rst wrote:
The message did NOT come through eBay messages.

Sounds like someone is trying to scam you. I would not worry about anything unless it is in an Ebay message. Also if you sent to the paypal address and it shows delivered forget about it as you are done.

pburn · ‎12-26-2020

@richard1rst wrote:
They emailed me. I have sent them both the user name and the phone number associated with the order. They say they do not recognize either. My web site URL is part of my return address. They obviously went there and got the email link in order to sent me the note. The message did NOT come through eBay messages.

What is it the person wants from you? What is s/he asking you to do? Does s/he want to return the item? Does s/he want money from you?

I don't get it . . .

mr_lincoln · ‎12-26-2020

@richard1rst wrote:
They emailed me. I have sent them both the user name and the phone number associated with the order. They say they do not recognize either. My web site URL is part of my return address. They obviously went there and got the email link in order to sent me the note. The message did NOT come through eBay messages.

@richard1rst Thank you for the reply ... so they have no record of making the purchase but YOU have record of Selling to them or at least shipping a paid for item to them correct?!? Well, its possible their account was hacked, wouldn't be the first time. But as @pburn asked, what exactly are they asking of you? Return it? Refund their money?

Regards,
Mr. Lincoln - Community Mentor

redmodelt · ‎12-26-2020

REtracted after seeing more post.

richard1rst · ‎12-26-2020

@pburn wrote:
What is it the person wants from you? What is s/he asking you to do? Does s/he want to return the item? Does s/he want money from you?

I don't get it . . .

They received something they didn't order. They, and we, are assuming someone sent it to them as a gift. We get a lot of those this time of year. I have done it myself - I buy it and send it to a refund. (The difference is I always tell to watch for a package). They are simply trying to find out who to thank. No request to return, or refund, or anything else. It is simply: Who do we thank? and without the buyers real name I can not tell them.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

richard1rst · ‎12-26-2020

CORRECTION to the above.

I said "I buy it and send it to a refund"

I meant to say "I buy it and send it to a friend"

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

pburn · ‎12-26-2020

@richard1rst wrote:
@pburn wrote:
What is it the person wants from you? What is s/he asking you to do? Does s/he want to return the item? Does s/he want money from you?

I don't get it . . .
They received something they didn't order. They, and we, are assuming someone sent it to them as a gift. We get a lot of those this time of year. I have done it myself - I buy it and send it to a refund. (The difference is I always tell to watch for a package). They are simply trying to find out who to thank. No request to return, or refund, or anything else. It is simply: Who do we thank? and without the buyers real name I can not tell them.

That's probably a good thing, then. If the real buyer wants to recipient to know who sent it, I'd leave it up to the real buyer to tell them. Maybe it's a surprise, and the real buyer doesn't want the recipient to know who sent it yet, if at all.

I sent a unexpected gift to a friend, but I asked the seller to write a little note saying it was from me. I would imagine if the real buyer wanted the recipient to know his/her identity, s/he would've asked you to do the same.

I'd just leave it alone . . .