eBay

wolf*song · ‎06-09-2017

Does it bother anyone else but me when I purchase an item from someone, they don't leave feedback for me? I make it a point of leaving feedback either right after the buyer pays me, or I mail the item. It's sort of like when I purchase something from, say, Walmart. I always thank the cashier, or any other employee who assists me, and when I get a nod, or an "Uh huh", instead of a "Thank you" or a "You're welcome", it rubs me the wrong way.

Call me sensitive (some of you will *L*), but it's just a pet peeve of mine, being a gracious buyer AND seller.

Thoughts?

wolf*song · ‎06-10-2017

Once more, when I don't receive feedback as a seller, it doesn't bother me. It's when I purchase an item and don't receive feedback that bothers me. I've left feedback on at three transactions as the buyer where the seller didn't reciprocate.

mistwomandancing · ‎06-10-2017

lycan25 wrote:
Once more, when I don't receive feedback as a seller, it doesn't bother me. It's when I purchase an item and don't receive feedback that bothers me. I've left feedback on at three transactions as the buyer where the seller didn't reciprocate.

There are sellers who don't bother with the feedback thing for buyers anymore. Once buyers could ONLY be given positive feedback regardless of how awful they might be to deal with, the really terrible scary problem buyers' feedback looked as good as the buyers who were wonderful to deal with. All 100% positive green... isn't that nice.

And, there are sellers who leave feedback only once a month or even longer, so it eventually comes.. just takes awhile.

rolenboy01 · ‎06-10-2017

@laserpartshq wrote:
Does feedback really matter ? I see Sellers that are Top Rated, but yet have 100's of negatives/neurals and 5/4.9 Star detail ratings. If I get one negative, I consider that I failed someone.

You feel you've failed even if the reason for the negative is a complete fabrication?

tellmemama · ‎06-10-2017

@wolf*song wrote:
As I said, I expect nothing from someone who buys an item from me, though it's nice to receive the feedback. It's when I'm the buyer, and the seller doesn't leave feedback, that annoys me.

I'm one of those sellers who has always left feedback last. Let me share a little story with you. Last month I sold an action figure. Buyer got it in two days. He started messaging me about all of these flaws which needed repairs so a 50% refund was in order. I apologized for his disappointment and asked that he please return it for a full refund. Then I issued a prepaid shipping label. He got angrier and angrier with each of his subsequent 14 messages. Suddenly the figure smelled, had black mold, infected his apartment, etc., and I should immediately refund him in full. Still stuck with the boilerplate "please return for refund".

He opened a case which I approved and issued a return label. He left a neg. Never returned the item so the case was closed in my favor and his neg was removed. Oh and by the way, he has done this to at least two other sellers according to his feedback and their replies. Never heard another word from him.

So. Does a buyer like this deserve another positive feedback just for paying?

Joe

soh.maryl · ‎06-10-2017

In your first sentence, did you not mean to say, " . . . when negative feedback for buyers was eliminated"?

fashunu4eeuh · ‎06-10-2017

Hi, Joe. I normally leave feedback for my customers after payment. I do this because i have confidence in the selling process and do not worry about problems until they happen. If i only leave it after a buyer receives the item and then leaves positive feedback for me first, then it can appear i am fearful and wary of the buyer and my ability to sell because i am anticipating having a problem with that transaction. That's not the message i want to send. So I'm not wondering if the buyer is worthy of my positive feedback--the only expectation i have of them is whether or not they remit in a timely manner. If they do this, then I have no concerns and the rest is up to me. This is just how i see it. I respect every seller's right to conduct his business as he sees fit. What works for one seller may not work for another.

tellmemama · ‎06-10-2017

@fashunu4eeuh wrote:
Hi, Joe. I normally leave feedback for my customers after payment. I do this because i have confidence in the selling process and do not worry about problems until they happen. If i only leave it after a buyer receives the item and then leaves positive feedback for me first, then it can appear i am fearful and wary of the buyer and my ability to sell because i am anticipating having a problem with that transaction. That's not the message i want to send. So I'm not wondering if the buyer is worthy of my positive feedback--the only expectation i have of them is whether or not they remit in a timely manner. If they do this, then I have no concerns and the rest is up to me. This is just how i see it. I respect every seller's right to conduct his business as he sees fit. What works for one seller may not work for another.

Absolutely true. Your method works for you so who am I to criticize? After a little over 27,000 transactions, mine seems to work just fine for me. But my leaving feedback last has nothing to do with being fearful or distrustful of the buyer. In my mind, feedback is not a "thank you" or a courtesy, or whatever it is now that it can only be positive. The transaction is complete when the buyer has received and inspected the item and posts feedback. Then I always reciprocate. As you can see from my story, the sale did not end at payment. Not by a longshot.

Had the neg stuck, I would have worn it with pride. It was my first one in 6+ years and it basically let buyers know that I don't roll over to scammers. As far as the return goes, I would have refunded whether he opened a case or not. I had already sent a label before he opened the case. He was trying to use feedback as leverage to get it for free.

I hope he thinks of me every time he looks at it.

Joe

odditiesandantiquities1 · ‎06-10-2017

@tellmemama wrote:
@fashunu4eeuh wrote:
Hi, Joe. I normally leave feedback for my customers after payment. I do this because i have confidence in the selling process and do not worry about problems until they happen. If i only leave it after a buyer receives the item and then leaves positive feedback for me first, then it can appear i am fearful and wary of the buyer and my ability to sell because i am anticipating having a problem with that transaction. That's not the message i want to send. So I'm not wondering if the buyer is worthy of my positive feedback--the only expectation i have of them is whether or not they remit in a timely manner. If they do this, then I have no concerns and the rest is up to me. This is just how i see it. I respect every seller's right to conduct his business as he sees fit. What works for one seller may not work for another.
Absolutely true. Your method works for you so who am I to criticize? After a little over 27,000 transactions, mine seems to work just fine for me. But my leaving feedback last has nothing to do with being fearful or distrustful of the buyer. In my mind, feedback is not a "thank you" or a courtesy, or whatever it is now that it can only be positive. The transaction is complete when the buyer has received and inspected the item and posts feedback. Then I always reciprocate. As you can see from my story, the sale did not end at payment. Not by a longshot.

Had the neg stuck, I would have worn it with pride. It was my first one in 6+ years and it basically let buyers know that I don't roll over to scammers. As far as the return goes, I would have refunded whether he opened a case or not. I had already sent a label before he opened the case. He was trying to use feedback as leverage to get it for free.

I hope he thinks of me every time he looks at it.

Handled with absolute class tellmemama. Kudo's to you. We thank our customers when they purchase. When we generate the shipping label, we also contact them to advise them and thank them again. Anything else is overkill. Should they post feedback, I gladly give it back.

wolf*song · ‎06-10-2017

Sorry for that, wow, that really sucks. I'd be angry, too, but I wouldn't change my philosophy. I'm not the kinda guy who believes that one bad apple spoils the bunch.

More than 99% of the people who checked into a particular hotel I worked for were entitled, special little snowflakes (emphasis on the "flakes"), who demanded perfection. And I loved my job because the 1%, who treated me like a human being, were a pleasure to work with. Alice Cooper was one in particular (name-dropping, so sue me *L*).

Point is, I've made some adjustments to the way I do business, but my basic, core philosophy hasn't changed.

wolf*song · ‎06-10-2017

Hehehe... That last sentence made me laugh. 🙂

keziak · ‎06-10-2017

I don't even know how to tell whether or not a transaction partner has left FB for me, not that I care anyway.

tellmemama · ‎06-10-2017

@wolf*song wrote:
Sorry for that, wow, that really sucks. I'd be angry, too, but I wouldn't change my philosophy. I'm not the kinda guy who believes that one bad apple spoils the bunch.

More than 99% of the people who checked into a particular hotel I worked for were entitled, special little snowflakes (emphasis on the "flakes"), who demanded perfection. And I loved my job because the 1%, who treated me like a human being, were a pleasure to work with. Alice Cooper was one in particular (name-dropping, so sue me *L*).

Point is, I've made some adjustments to the way I do business, but my basic, core philosophy hasn't changed.

It doesn't change my philosopy either. By and large, I have awesome buyers. They can demand perfection all they want because I do my best to give it to them. My feedback is littered with "exactly/better than described...great packing...very fast shipping" and so on. I thank my customers at least three times before leaving feedback. They already know I appreciate them.

As a former bartender for 27 years and bar/restaurant manager for 15 of them, I completely relate to your trials and tribulations at the hotel. The service industry is ROUGH. I used to pride myself on providing the same level of service to every single customer, difficult or not. But I also found for every 100 terrible customers there is always one who made me realize how much I wanted to do a great job. And more often than not I could turn one of those terrible customers into one of my favorites.

It's no different than here. Just (slightly) less vodka.

<edit: spelling>

Joe

phanoto · ‎06-10-2017

@soh.maryl wrote:
In your first sentence, did you not mean to say, " . . . when negative feedback for buyers was eliminated"?

Yes, thanks.

But, it is also correct that FEEDBACK for buyers was eliminated.

Real feedback allows the person giving the feedback to say both good and bad things about the recipient of the feedback. Since sellers can give only positives, it is no longer feedback in the true sense of the word. It is only a COURTESY or a way to acknowledge the buyer in a special way. That is why sellers do not wait until the transaction is over to leave "feedback", but instead they use it the way it is intended to be used.

pinkrose442savings2018 · ‎06-10-2017

@wolf*song wrote:
Does it bother anyone else but me when I purchase an item from someone, they don't leave feedback for me? I make it a point of leaving feedback either right after the buyer pays me, or I mail the item. It's sort of like when I purchase something from, say, Walmart. I always thank the cashier, or any other employee who assists me, and when I get a nod, or an "Uh huh", instead of a "Thank you" or a "You're welcome", it rubs me the wrong way.

Call me sensitive (some of you will *L*), but it's just a pet peeve of mine, being a gracious buyer AND seller.

Thoughts?

My thought's are it's very exciting when a buyer really come's and surprises me with one of those WOW kind of statement's that they are in Seventh heaven after receiving their item...regular items that are general in nature like a door knob or handle isn't so important I'm o.k. if no response, but out of courtesy I always leave the buyer a very nice thank you right after payment has been made...it show's that no matter what else happen's I was just glad they chose my item...but I'm from the old school so it does matter understand how you feel. 🙂 !