eBay

gwzcomps · ‎03-20-2021

I don't get why eBay chooses to make things so difficult. It is bad enough the buyer opened a false claim. Last minute they finally decided to return the item. To add insult to injury they packaged the item so poorly I can't sell it anymore. When disputing the feedback I was told it wasn't eligible despite me being TRS and having 30 day returns...

Kinda wish I could run my company as poorly as eBay runs theirs. It would make my life easier.

https://pages.ebay.com/seller-center/get-started/seller-protection.html

nsqaesthetics · ‎03-20-2021

I had the exact same thing happen to me. I spent over an hour on the phone with customer support and they lied to me about how I won an appeal after a buyer opened a false claim. They released a refund to the buyer without my consent and I never even got my item returned. Of course, they didn't remove the bad feedback on my page either.

You're not the only one this happened to!

gwzcomps · ‎03-20-2021

I do grow weary of the ongoing trend of incompetent customer support.

twneae_0 · ‎03-20-2021

hahaha yeah, actually...

If I ran my own company the way ebay does theirs, I would've been out of business a long time ago.

Keep something in mind here, most corporations do exactly like ebay, they are not alone here.
How any of them survive is mind boggling.

Truly.

That being said I don't waste my time with customer support, haven't for years.
What you're describing to me here is old news.
Nothing ever changes.

gracieallen01 · ‎03-21-2021

But, as many may surmise, ebay is not the only trend setter in setting and forwarding 'Industry Standards'. All the big corps are trying to cut costs and funnel customers to a simple, online, drop-down menu with severely limited choices. It's the ongoing new age of the internet and the advances technology being adopted by more and more people, for more things. Of course, if one is a dinosaur like me, and you don't have a smart phone with the proper app, maybe they can round up someone of the CS-type to answer your call within a couple of hours. (Sure wish they had better canned music and less commercials touting how good they are, though)

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

farmalljr · ‎03-21-2021

If a buyer wants a return or refund, you are at their mercy for 180 days or longer. If you have not read the TOS for eBay or know how CC companies work, then you are missing very important information. While it's easy to blame eBay, the fault is really on the shoulders of the seller. It's your JOB to understand the TOS you AGREED to.

eBay can change ANY policy, at ANY time, without prior consent. By selling here, you have given your acceptance and acknowledgement of those terms. You have agreed in advance, to let eBay do whatever it wants, in essence.

Most buyers are good and honest, a few are not.

gwzcomps · ‎03-21-2021

That literally has nothing to do with my problem.

farmalljr · ‎03-21-2021

That has EVERYTHING to do with your opening post. Buyers have a money back guarantee. It makes no difference what policy "you" might put on your listings, you can't over ride eBay policy. The reason you are having difficulty, is because you don't understand the policies you have agreed to. They could send your item back broke, or a ROCK, and you have to refund them. You ONLY have feedback protection in the case of a buyer remorse return and when you offer free returns. And there is NO guarantee there either. Again, eBay can do whatever they want, regardless of policy.

At BEST a seller under the right conditions can withhold 50% of the money and not get negative feedback. But a buyer can go further and file a chargeback. Either way, you as a seller, have NO power or say so. So yes, the policies you sell under (you agreed by using the service) are what is causing you troubles.

The sooner you get over it and move on, the better off you'll be. Not every sale is going to be great. A few turn sour. You just have to learn to let it go and move on.

fern*wood · ‎03-21-2021

If you reported this buyer, you may still see some protection due to be being a TRS with a 30 day return policy. You may wake up one day and the feedback will be gone. I wouldn't bother calling anyone.

gwzcomps · ‎03-21-2021

@farmalljr wrote:
That has EVERYTHING to do with your opening post. Buyers have a money back guarantee. It makes no difference what policy "you" might put on your listings, you can't over ride eBay policy. The reason you are having difficulty, is because you don't understand the policies you have agreed to. They could send your item back broke, or a ROCK, and you have to refund them. You ONLY have feedback protection in the case of a buyer remorse return and when you offer free returns. And there is NO guarantee there either. Again, eBay can do whatever they want, regardless of policy.

At BEST a seller under the right conditions can withhold 50% of the money and not get negative feedback. But a buyer can go further and file a chargeback. Either way, you as a seller, have NO power or say so. So yes, the policies you sell under (you agreed by using the service) are what is causing you troubles.

The sooner you get over it and move on, the better off you'll be. Not every sale is going to be great. A few turn sour. You just have to learn to let it go and move on.

As stated in the title I only care about the feedback. I already know eBay is gonna screw me over on transaction side of things.

gwzcomps · ‎03-21-2021

@fern*wood wrote:
If you reported this buyer, you may still see some protection due to be being a TRS with a 30 day return policy. You may wake up one day and the feedback will be gone. I wouldn't bother calling anyone.

Thanks I actually got an answer from Twitter support. The feedback won't be removed till MP resolves the dispute, which is basically up to 30 days from my experience. Just another reason why MP and eBay are trash.

gwzcomps · ‎03-21-2021

LOL now I just got an email saying the feedback will be removed shortly? You literally can't make this stuff up. Despite what the board staff claim it is quite clear eBay can't be bothered to train their staff properly or make sure they know the policies...