eBay

vogzen · ‎01-15-2022

I sold an item to Italy. I used ebay international shipping to ship the item the next day on the 23rd of Nov 2021. Around the 5th of January 2022 the buyer contacted me and said that he didn't receive his item. I asked him to be patient because according to ebay tracking it is at the Transit. and the delivery date is Jan 9th. Also showed that the item was received and cleared global shipping center in Kentucky, and additional transits with different dates after that. The transits looked more like: PROCESSED 60160, Bagging 60160, cleared DHL distribution center, ... etc.

On Jan 10, 2022, the buyer opened a request: " Item not received" which was totally fine. I looked at the request details, and eBay offered me the usual options, one of them is to update and provide tracking number, so I clicked on it, and I copied and pasted the tracking number that starts with ESUSXXX XXXXX... (eBay international shipping). I contacted eBay and CS said: No worries, you are covered, if the item is not delivered in three days you open a case. In three days, no change was made, so I opened a case, and asked eBay to step in. Also called CS to find out about the whereabouts of my package. They said the same thing: no worries you used eBay international shipping, so you are covered. Just an FYI: the buyer and I were very cordial, no problems at all. I explained to him that I totally understand his situation. Later on, they closed the case in favor of the buyer, and eBay will not refund my money. I called eBay, they said don't worry we will contact the appeal office and refund the money. This is where it got interesting: I looked at the eBay tracking, and I find every detail was deleted, the only thing left is: shipped on Jan 10th, the day when the case was open, and I updated the tracking number. I clicked on tacking details it shows only the tracking number provided on Jan 10th, everything else was deleted. Can someone shed some light on this matter about losing access to the tracking details? However, the case is closed, and I lost my money and the item.

I am wondering if someone can explain why the tracking details from the 23 NOV 2021 to Jan 10th were deleted.

vogzen · ‎01-16-2022

Thank you so much for the link, this is the first time I heard about it. Yes the tracking number (ESUS67372211) shows: 07 Dec 2021 04:02 Processed at transit facility Germany.

I don't think ebay will accept this as a proof that the package cleared their facility in Erlanger, Ky 41018 KY, and it is already in Germany.

pjcdn2005 · ‎01-17-2022

It is proof that it cleared the Center in the US is in now Germany but that’s irrelevant. With eBay international standard you need proof that the buyer received the item. Those posters that said all you needed was proof that it was delivered to Kentucky were referring to the global shipping program, not to the program that you used. Please read the link provided in post 8 so that you understand how it works.

vogzen · ‎01-17-2022

pjcdn2005 thank you for your inputs, and help. I think you missed my point. It is not all about losing an item or money. or the shipping method. My biggest concern is this:

1) Before the request was open, ebay tracking details about my package from 22 Nov 2021 to Jan 9th 2022, which the expected delivery date. It showed that the item was received by ebay, and it is in transit in Europe.

2) After the opened a request on the Jan 10th, 2022, and the ebay asked to update the racking number, I gave them the original Tracking number. The next day Jan 11th, 2022, all the tracking details were deleted, and when I clicked on the tracking detail it showed: the item was shipped on the Jan 10th.

That's it nothing else, nothing before that, all the previous details vanished.

When I used the app https://parcelsapp.com/en ebayer stuff4divas

It shows that the package is in Germany and cleared ebay Kentucky center.

My question is the following why the original tracking details from Nov 22nd 2021 to Jan 2022 were deleted? Is this caused by a software glitch, or it is done manually, so eBay can close the case, so they can say it is delivered late, and put the blame at the feet of someone else?

That's my main question, unfortunately, no answer from ebay.

Again, Thank you so much for your inputs.