Simply-the-best-for-you Volunteer Community Mentor
@fern*wood wrote:It might work for me once in awhile, but frankly, it's been so long since I could click on questions and have the question show for me that I stopped a couple years ago even trying. I always go straight for my emails to answer.
Same here. I was having the problem so often, I just started only replying from my email.
@myatticcorners1 wrote:Thanks, I did contact the buyer via email per your suggestion. I would still like to contact Ebay to let them know that one more person is having issues. Maybe if enough people complain, they will work a little harder to resolve this. First time in many years on Ebay that this problem has arisen for me. It's frustrating. Where do you send a message to their tech department? Not obvious on the Contact us screen.
I don't remember if this bug has an ALERT number or how OP can add herself to the list? I think it was Elizabeth who was well aware of this problem. I know I've talked to one of you about it before & provided screen shots, but it was a long time ago & I don't recall who it was. Any word on updates? This has been a problem going on 2 years now.
@myatticcorners1 wrote:I do use Firefox, so maybe switching to chrome might help. Thanks for the suggestion.
No. It won't help. I use Chrome & have the problem a lot.
@myatticcorners1 wrote:I had tried logging out and back in, but no luck. I actually just shut down the computer (Using a desktop computer) and turned it back on and that solved the problem, for now.
Logging out also won't help. Turning off the PC likely only helped b/c you probably had your settings such that cache/cookies would clear upon shutdown. If you didn't, like I don't, that wouldn't have helped either.
@simply-the-best-for-you wrote:
@myatticcorners1 wrote:
Thanks, I did contact the buyer via email per your suggestion. I would still like to contact Ebay to let them know that one more person is having issues. Maybe if enough people complain, they will work a little harder to resolve this. First time in many years on Ebay that this problem has arisen for me. It's frustrating. Where do you send a message to their tech department? Not obvious on the Contact us screen.
I don't remember if this bug has an ALERT number or how OP can add herself to the list? I think it was Elizabeth who was well aware of this problem. I know I've talked to one of you about it before & provided screen shots, but it was a long time ago & I don't recall who it was. Any word on updates? This has been a problem going on 2 years now.
Hey @simply-the-best-for-you! We looked through some of our tickets that have been open in the past and we saw that this issue is still open and working to be resolved under ALERT14323. If sellers are still experiencing this I would recommend reaching out to customer support to have their account added to the ticket.
Devon,
@chapeau-noir wrote:
@coolections wrote:
@simply-the-best-for-you wrote:
I have this bug about 30-40% of the time.
Strange. Been on Ebay for years and have NEVER seen that BUG. My guess is you have computer problems. Try clearing your cache.
Nope, it is truly a periodic bug and clearing the cache doesn't help, at least in my case. I don't use email so just answer the message from "Messages" in the upper right hand corner of the seller hub.
It's an odd glitch because it'll come and go - I didn't have it for several months, and then it came back today. I doubt it's a browser issue because the message is eBay specific, but?
It's not a browser issue, we've been through that before. I agree @chapeau-noir , as I was responding yesterday, I realized I hadn't seen it for a long time & then sure enough, last night, I got one, after not seeing it for months either. So you're not alone with that aspect.
devon@ebay Thank you Devon. It's been open for a long time, any possibility of getting an update? @myatticcorners1 you can contact eBay Customer Support as Devon mentioned & give them the ALERT number he posted.
