eBay

mytrendycellular · ‎10-08-2018

Hey Ebay community,

so time to time I sell a few but not much accessries for smart phones and tablets.

My storie goes like these:

in the end of the August, I sold one case/holder/wallet for iPad Air 2 with economy shipping without tracking code. Buyer payed $15,99 for the item. The item was shipped with priority mail and tracked. So the buyer got his item in less than 15 days. After 28 days from the date when he recived his item he claims that the item is defective and it is not worth of sending it back and that he wants full refund. I asked him to elaborate his statements and give me some proof aka pictures. Of course he didn't respond to my message. I believe if he would be honest, he would give more clear resone and elaborate his statements. Now I have only two options 1. give him a full refund and take the loss or 2. pay almost $40 for returning shipping and hope that he failes to return the item.

Ebay and PayPal are stating that the sellers are protected but they actually mean that you as a seller are protected but not against fraudulent buyers. As I see now there is a lot of buyers who are just praying to stole items from the honest sellers.

So that is why I belive that eBay and PayPal are supporting dishonest and lying buyers. They are also encouraging them to taht.

So my question:

Does any of you go to the store and take products from it without paying for them? Probably not. And if you don't like the products that you bought, you take them back to the store on your costs and not on their cost.

It is funny how eBay and PayPal immediately take their portion, if your item is sold.

Hope that someone someday will bring some kind lawsuit against that kind of practices.

Regards,

Jure

lightlily_arts · ‎10-08-2018

The bottom line is that you do not have to refund the buyer unless he returns the item. It doesn't matter whether he thinks it's not worth returning. Only you can decide if you want to refund him without the returning the item. You could call his bluff, and tell him to return it for full refund, but you would have to pay the return shipping. You would only be charged for the return shipping label if they actually return the item assuming of course he doesn't substitute for something else or send you an empty box.

mytrendycellular · ‎10-08-2018

That is what I have in my mind. For the first step I have offered him partile refund. Now I'll wait for his response but it's a long period of 35 days. If he wont except it, than I will ask him to send me the item in question and then after I get it he will be able to get full refund. If he sends me a brick I will start buildin a litle mini house. 😉

femmefan1946 · ‎10-09-2018

@mytrendycellular

As the defect on my seller score, he already gave me negative feedback.

This is not a Defect. Feedback is not used by eBay as a measure of your selling account.

@missjen831

About location.

I'm more flexible about this than an American would be.

The purpose of specifying location I believe is to let the buyer know that the Thing may not arrive quickly, since it is overseas, and that there may be duty or sales taxes on it as well as customs brokerage fees.

From that point of view, that the location says Croatia but shipping is from China makes no never mind.

However, it is a Bad Practice to allow this, since enough sellers will purposefully or naively misunderstand and give their location as New Jersey (fast delivery, no import fees) when the shipment is actually coming from Jersey (in the English Channel, with import fees and longer delivery period).

mytrendycellular · ‎10-17-2018

Update 1:

Now the buyer has finally replied to my messages.
1. He declined a partial refund
2. He sent some pictures where it is shown that iPad doesn't fit into a holder. The reason is that he ordered wrong item cover/case.
3. In messages, he stated that he has iPad Air. As it is shown and stated on our listing that the cover/case in question is only suitable for iPad Pro, iPad Air 2 and iPad mini 4.
4. We have offered a buyer two options: 1. a full refund, but he has to pay for return shipping and when we receive it he will get a full refund OR 2. he keeps the item and he can sell it or give it to someone else for a gift and we will send him a brand new cover/case for FREE for his iPad Air.
5. He doesn't want to hear about our two options. He wants a full refund. And he threatened us twice that if we don't give him a full refund he will leave us a negative feedback.

What are your thoughts?

Regards

ersatz_sobriquet · ‎10-17-2018

He's got you. When ebay was fair they would look at the situation and see it is buyer error. Now there's no such thing. Buyer's right even when they are wrong.

kathieskorner · ‎10-17-2018

Ebay and paypal are no different from any other online venue for third party sellers. " In retail "the customer was always right" (even when they weren't) was the mantra - now "the buyer is always right". Ebay is no different than Amazon when it comes to seller "protection".

If you want to control your own business - set up your own website and payment processor - otherwise you have to live with the rules set by the sites and processors you use and all abuses they permit.

kathieskorner · ‎10-17-2018

Ebay was uninvolved not "fair" in the early days. There is no way they can be "fair" to both the buyer and seller nor determine who is honest or dishonest.

ersatz_sobriquet · ‎10-17-2018

@kathieskorner wrote:
Ebay was uninvolved not "fair" in the early days. There is no way they can be "fair" to both the buyer and seller nor determine who is honest or dishonest.

Uninvolved was better.

Yes they can be "fair" to both seller and buyer when buyer reveals it is buyer remorse falsely claimed as snad, or just plain remorse. That was policy until recently.