Is Ebay and PayPal supporting dishonest and lying buyers? I belive yes.

[mytrendycellular]

Hey Ebay community,

so time to time I sell a few but not much accessries for smart phones and tablets.

My storie goes like these:

in the end of the August, I sold one case/holder/wallet for iPad Air 2 with economy shipping without tracking code. Buyer payed $15,99 for the item. The item was shipped with priority mail and tracked. So the buyer got his item in less than 15 days. After 28 days from the date when he recived his item he claims that the item is defective and it is not worth of sending it back and that he wants full refund. I asked him to elaborate his statements and give me some proof aka pictures. Of course he didn't respond to my message. I believe if he would be honest, he would give more clear resone and  elaborate his statements. Now I have only two options 1. give him a full refund and take the loss or 2. pay almost $40 for returning shipping and hope that he failes to return the item.

Ebay and PayPal are stating that the sellers are protected but they actually mean that you as a seller are protected but not against fraudulent buyers. As I see now there is a lot of buyers who are just praying to stole items from the honest sellers.

So that is why I belive that eBay and PayPal are supporting dishonest and lying buyers. They are also encouraging them to taht.

So my question:

Does any of you go to the store and take products from it without paying for them? Probably not. And if you don't like the products that you bought, you take them back to the store on your costs and not on their cost.

It is funny how eBay and PayPal immediately take their portion, if your item is sold.

Hope that someone someday will bring some kind lawsuit against that kind of practices.

Regards,

Jure

[ohnojoey]

I am  trying to understand this.

"in the end of the August, I sold one case/holder/wallet for iPad Air 2 with economy shipping without tracking code."

"Buyer payed $15,99 for the item. The item was shipped with priority mail and tracked."
From China?

You are showing as being located in Slovenia, listing says: 

Item location: Shenzhen, China

 "Shipping: FREE Economy Shipping from China", so item was shipped from China, are you drop shipping from China? How can you mail priority if you are drop shipping and never sent it yourself?

 "We back our commitment with superb service, 100% full money back and a customer satisfaction guarantee."

[emerald40]

I am trying to understand the post as well.

But imo sellers with less than transparent business ventures should not be pointing their finger at anyone.

[femmefan1946]

He may too late for an eBay Dispute which is only available for 30days from delivery. (Exact dates for delivery would have helped. There is no need for secrecy.)

Send this message:

"I regret you are unhappy with your purchase. Return it for a full refund."

If he demands a partial refund.

"I regret you are unhappy with your purchase. Return it for a full refund."

If he threatens negative feedback:

"I regret you are unhappy with your purchase. Return it for a full refund."

If he threatens to open a Dispute with Paypal>

"I regret you are unhappy with your purchase. Return it for a full refund."

And don't sell things you don't have in your own hands.

Not every sale goes perfectly. Returns (and return postage) are a cost of doing business.

Learning how to avoid returns is an important tool.

[missjen831]

The OP states the buyer filed the SNAD 28 days after delivery 🙂

he doesn’t need to do anything except accept the return and pay for return shipping. 

[zamo-zuan]

As others have said, it's a bit hard to understand your post.

But in response to the subject alone, eBay does not fairly protect against fraud in many cases. Sellers protection is very subjective, and in cases with issues you are not protected more often than you are protected.

In regards to returns in general... they really need to allow CSR's to make judgement calls, and allow appeals, if they want things to be fair. Too many vulnerabilities and ways sellers are not protected. Anything out of policy is not even considered by eBay. In cases where, for example, INR's are delivered, it's obvious that the customer should not be able to keep both the item + refund. Or cases where there's actual evidence provided by the buyer, or things like FedEx shipping weight being 50% of the weight the customer received, you should be protected, but these things are not accepted.

I don't know if this applies to your case specifically, though, because as mentioned, it is hard to understand. 

[mytrendycellular]

Okay.. to clarify a few things..

Yes, I do some drop shipment.

The buyer made payment on Aug 24th

Item was sent on Aug 27th from my supplier with USPS tracking code

Item was delivered to the buyer on Sep 10th

On Oct 6th he filed for a full refund but saying he wouldn't return the item as it is not worthy of returning it.

Where I am located doesn't play any role here.

I have contacted the buyer 3 times in the last two days and he didn't reply. I asked him if he can elaborate his statements or send some pictures that the item is really defective..

A few hours ago I offered him a partial refund and he can keep the item.

If the buyer is honest, he or she would contact the seller before making any refund requests through eBay or any other kind system and if the seller doesn't reply in 48 hours then the buyer would request for a refund.

For me, it is not about 15 bucks it is about the ignorance of the buyer and that eBay will probably rule in his favour if I escalate the issue to the point that eBay has to intervene.

In the meantime, there is also a hold on my funds in PP account.

[castlemagicmemories]

If the buyer is honest, he or she would contact the seller before making any refund requests through eBay or any other kind system and if the seller doesn't reply in 48 hours then the buyer would request for a refund.

The buyer is ignorant.

So my question:

Does any of you go to the store and take products from it without paying for them? Probably not. And if you don't like the products that you bought, you take them back to the store on your costs and not on their cost.

A lot to address here.

The buyer is not ignorant nor are they dishonest.  The buyer is not required to contact the seller in the event of a problem, it is merely suggested.  Many buyers have had horrible experiences when they contact a buyer with a problem, so they don't do that anymore.  They just open a case.  That doesn't mean they are ignorant or dishonest.  Buyer does not have to justify anything more than what he has already said.  While it would be nice if he would and would send you pictures, he is not required to do so.  Sorry.

You are comparing apples to orange with your store analogy.  This isn't buying in a B & M store where you can hold the item in your hands and evaluate it.  You don't even know exactly what your buyer received since you drop shipped it.  If you escalate this, you will get a very serious case closed without seller resolution defect that could cause you to lose your selling privileges.  You can't know for a fact what the buyer received since you drop shipped the item.  

[mytrendycellular]

I understand what you are saying and I would agree with you. But when the buyer is ignorant and doesn't want to communicate with the seller then, in my opinion, there is something fishy in his story. He could do the complaint in a few first days when he was using the item and not in the last few days of return policy. And why he doesn't wont to send the item back to me? He just wants a full refund.

In my case, the buyers' account is registered in March 2018 and has only 3 feedbacks.

Yes, you are right I cannot know if the item was defective or not when the buyer received it. But I have sold almost 200pcs this way and had no complaints. And we are in the year 2018 and we have so many ways to our disposal to communicate with each other. So why he won't just say to me p***s off or something and I would grant him a full refund and he could keep the item.

Thank god I don't pay any subscription to eBay. It is not worth it.

[gman4709]

If you are selling on Ebay the location is not only supposed to be where you are but the item you are selling should also be at that location for immediate shipment.

This is in itself (IMO) a fraudulent practice. There are thousands of sellers who forward their orders to foreign countries, where they are shipped via DSL to a US destination, then forwarded from there via USPS.

Why not be an honest seller and stock the items your selling. I'll bet you won't sell junk, let alone stock it. Your buyer will get the product faster you will know what was sent!Everybodys happy = *****!

Take some ownership in your business and become a responsible and respected Ebay seller

[femmefan1946]

On Oct 6th he filed for a full refund but saying he wouldn't return the item as it is not worthy of returning it.

Make sure that statement is in the Dispute.

What is the nearest eBay you can call? Germany? Do you speak German? Phone them and ask them to look at the Dispute.

Ask whether you have to send return postage from Croatia and how. (There is a convoluted way via Paypal, but it can also lead to further Disputes.)

Basically you are not required to refund without a return, but there is a question about who pays for the return, you or the unhappy buyer (who sounds like a whiney miseryguts, btw).

But I have sold almost 200pcs this way and had no complaints.

So you've grossed about $3000 selling these?

Pfft.

Not every transaction will go perfectly.

Refund the sphincter.

Block him.

Put the refund in your bookkeeping as a business expense.

Move on.

You can't leave negative feedback for a buyer. But you can leave a Response to any feedback, your own or your buyer's.

Indefinitely. No time limit.

And there is not need for a Response to be positive.

However the only ones who will ever read your Response are future customers, so if you decide to leave a Response keep it calm and professional.

"My first complaint in 200 sales of these. Refused to return before refund."

That covers the situation and makes you look better than him.

[castlemagicmemories]

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@mytrendycellular wrote:
I understand what you are saying and I would agree with you. But when the buyer is ignorant and doesn't want to communicate with the seller then, in my opinion, there is something fishy in his story. He could do the complaint in a few first days when he was using the item and not in the last few days of return policy. And why he doesn't wont to send the item back to me? He just wants a full refund.

In my case, the buyers' account is registered in March 2018 and has only 3 feedbacks.

Yes, you are right I cannot know if the item was defective or not when the buyer received it. But I have sold almost 200pcs this way and had no complaints. And we are in the year 2018 and we have so many ways to our disposal to communicate with each other. So why he won't just say to me p***s off or something and I would grant him a full refund and he could keep the item.

Thank god I don't pay any subscription to eBay. It is not worth it.

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I understand why you feel there is something fishy about the buyer not communicating, but many buyers have been blamed by sellers for things that were not their fault, sellers may have been very abusive in hopes the buyer would just go away so they could avoid a return, so many buyers don't bother to communicate now, they just open a case.  The buyer may feel annoyed at getting something that is defective and doesn't want the hassle of returning it.

As for not doing it in the first few days, you have a point, but we don't know if this buyer is a chronic procrastinator who just now got around to doing what he should have done earlier.  

Of course there is also the chance that you could be right and this buyer is not on the up and up.  But we just don't know.  Even after 200 successful transactions, something could have gone wrong.  I'm sorry this has happened to you, though.

[mytrendycellular]

Well, there is probably more than 50% of fraudulent sellers on eBay as they are shipping a lot of items from China and people are buying them. I think I am honest with my buyers as it is stated in my profile where I am from ant on the item listing is also stated where it is located and in what time frame the item should arrive.

I own every word which is stated on my listings and I do my best that the buyer gets his item fast and untacked.

I expect from the buyers that they own what they say. So if the item is defective they should put some effort and take one lousy picture or describe the defect in a few sentences. And not just it will not hold, the item is defective, want a full refund, but will not return it as it is not worthy. Who does that?

As the defect on my seller score, he already gave me negative feedback.

[mytrendycellular]

Thanks for the advice! Will try and let you know with the outcome.

[missjen831]

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@gman4709 wrote:

If you are selling on Ebay the location is not only supposed to be where you are but the item you are selling should also be at that location for immediate shipment.

This is in itself (IMO) a fraudulent practice. There are thousands of sellers who forward their orders to foreign countries, where they are shipped via DSL to a US destination, then forwarded from there via USPS.

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The seller location and the item location do not need to be the same. It’s not a fraudulent practice either unless he’s not shipping from the location shown on his listings.