Insured package was damaged during shipping, Do I need a repair estimate for claim?

[edjgraphix1]

I sent a new/sealed Metallica box set to a buyer and when they received the box it was damaged.  It was crushed down and split all 4 corners of the box and the lid.  I am about to open an insurance claim but noticed that USPS asks for a repair estimate.  The buyer hasn't cracked the seal on it yet and doesn't know the extent of the damage.  All he can see is that all 4 corners have splits and the lid is pushed down onto the box further than it should go.  The buyer wants to return it for a full refund but I am asking him to go through all of these tasks to help me out.  I asked him to keep the packaging, take pictures of the box set and the packaging, and what am I supposed to do now?  Ask him to take it to an out-of-print box set repair specialist and ask them to provide a repair estimate?  

Does anyone know anything about filing claims and what I will need to provide?  I know that USPS will deny my claim if I miss providing them with the info they ask for - what do I do in a case like this?  Thanks for any help you can give.

[gamersbaystore · Accepted solution]

I've filed many insurance claims for damaged/missing packages with USPS, and I've never once been told I needed a repair estimate. One thing is for sure though, the package must be inspected by USPS before its returned, otherwise you will void the insurance coverage. You need to have your buyer get the package inspected ASAP.

Likewise, USPS has a legal responsibility to acknowledge the damage to the package and item, as well as honor the insurance you paid for.

When it comes to insurance claims, I usually don't require the package be returned as long as the buyer sends proof with pictures, and has the package inspected by USPS.