I had at least 18 packages initially affected by this starting on November 29th. Then I started getting item not received cases left and right starting December 10th. I contacted eBay and opened a ticket for customer service to be on the watch and send out some seller protections just like weather events. eBay has not even acknowledged this event has occurred and now they are arbitrarily refunding my customers and adding the defects to my account which I am currently appealing.
We as sellers should not have to be doing any of this if they would have just put some protections in place for us because this was a serious event. I talked to my local Postmaster and he told me they had hundreds of thousands of packages backed up at the Indianapolis facility and they were all being stored in semi trailers until they could get to them. He also told me that they had some robotics upgrades and software updates that failed during implementation which caused the facility to reduce capacity by the thousands per hour. What genius implements this before the busiest shipping time of the year and why didn't eBay know or do anything about it. Has anyone heard a peep from eBay?
Instead I get to spend my time cycling through customer service agents and the email chain waiting to find one that actually cares enough to read my concerns and remove the defects caused by the USPS. eBay customer service has become a joke for sellers lately and they should have been on top of this from the beginning and I can almost guarantee that upper management knew about this at the start but failed to tell us because that would've hurt sales for sure but now we're paying for it, not eBay. And eBay has the audacity to make us work for the removal of these USPS created defects on our accounts that have monetary consequences for us sellers.
Collecting eBay fees seems to be the driver here over the common sense solution of protecting the people that generate the fees - the sellers.
