Increased fees due to higher return rate

[bmp_auto_salvage]

Improve your service metrics

Hi ************,

Compared to sellers that sell similar items under similar circumstances, your rates for item not as described requests opened by buyers between Jun 01, 2018 - Aug 31, 2018 are high or very high.

You can get more details and download your reports in your service metrics dashboard. Here's a summary of the categories where you can improve.

Item not as described returns

Listing site

Category

Your rate

ebay.com

eBay Motors

Very high

Service metrics are evaluated on the 20th of every month. Consequences will apply to your listings on the eBay sites and in the categories only where you received a very high rate.

Very high item not as described rates

• Additional final value fees on listings in the categories and listing sites where your rate is very high
• Additional fees apply only to items listed directly on ebay.com, ebay.ca, cafr.ebay.ca, and ebay.com.au

These consequences will apply until the rate is no longer very high. You can see if any consequences apply to your listings in your service metrics dashboard.

To improve your ratings and delight your customers, we recommend making a few changes.

SCREW YOU EBAY!

THESE RETURNS ARE OPENED BY CUSTOMERS WHO HAVE NO IDEA WHAT THEY ARE DOING OR WHAT THEY ARE BUYING AND MISDIAGNOSING THEIR VEHICLES!

3.48%  IS NOT A VERY HIGH RATE! FAR FROM ONE!

SO DONE WITH THIS SITE! BETWEEN DROP OF SALES AND I CAN SELL FOR ZERO FINAL VALUE ON F******K.

YOU GUYS ARE A JOKE!

WHO ELSE IS DONE!?!?!?!?!?!

[gramophone-georg]

eBay needs to show revenue growth. This is how they are doing it. Sorry this is happening to you. I'd imagine that many good sellers I often buy parts from will be disappearing from eBay soon further curtailing my buying here. It's a shame.

[zamo-zuan]

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@goodluckselling wrote:

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@abfabvintage wrote:

Plus this "peer group" they are using to compare sellers to has yet to be explained, i.e. what peer group are they using? New parts, parts not working, whatever?

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The definition is right on the service metric page.  Here is what eBay says

1. Your peers are sellers who list on the same listing site as yours,
2. sell items in the same category and
3. have similar listing attributes such as item price,
4. estimated delivery dates,
5. item condition,
6. and return policy.

Good Luck Selling!

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#3, #4, and #6 are definitely not true.

There's not many in our category that could compare to our prices, and also offer guaranteed delivery and free returns. We are familiar with some of the few companies that do, and their rates are worse than ours.

As I've mentioned earlier, MANUFACTURERS state that a great defect rate for Ignition Coils is under 2%. On eBay, they are sold in sets of 4-8 commonly, some with 12.

How could you (or anyone here) possibly explain that eBay claims Ignition Coils have UNDER 1% defect rate? Especially when all these other return reasons are included, in addition to defective?

It's impossible. 

[zamo-zuan]

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@goodluckselling wrote:

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Well as I said I would not be calling but you really only have the eBay csr to call for problems.   I do not think it is going to effect many sellers at all? 

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How about making a poll of how many users are NOT in high/very high?

In addition, how does someone with 1 sale in the category, compare to a seller who has 100 sales per day? Are they peers in any way?

According to eBay's calculations right now, they ARE being considered as peers. 

That is not right. It is unfair to any true sellers, that casual or one-time sellers are being called "peers".