mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
Accepted Solutions
Because you didn't find the way to talk with anyone from Ebay does NOT mean there isn't a way to do that.
I can see you are pretty upset. I always encourage seller to look at each case on its own merits. So without the details of what transpired on each transaction, it is hard to know if what you say is accurate.
In the policy pages for Standard Envelopes, it tells you how to file a claim. Here is a link so you can review it.
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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
Because you didn't find the way to talk with anyone from Ebay does NOT mean there isn't a way to do that.
I can see you are pretty upset. I always encourage seller to look at each case on its own merits. So without the details of what transpired on each transaction, it is hard to know if what you say is accurate.
In the policy pages for Standard Envelopes, it tells you how to file a claim. Here is a link so you can review it.
*******************************************************************************
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
They did that on all four threads they opened.
Actually I think you have yourself so frustrated, you aren't seeing what is there to help you. In my first post I gave you information. There is a way to have Ebay call you. It is too late at night now, but there is a link in my earlier post for that. You can contact a CSR on Facebook and other ways. I gave you all the links.
It would be odd if you have followed every link and they didn't work. They do work.
There is also a link for your issues with filing an insurance claim for standard envelopes.
OK, if you really don't want help, then WHY are you hear. You stated above "I know when I am getting the run-around from eBay. please do not try to dissuade me!"
So tell us. Are you willing to listen to advice or are you not willing to learn something that may help.
YOUR call !
