Impossible to talk to someone on eBay Support!!

[hyundai11]

Is there a direct number where you can call and actually talk to someone for help ?? 

[mtgraves7984]

No... there's no direct number. Would you like to address your issue here?

[ckimodog]

@hyundai11 

There are a lot of good helpfuls on this forum that may be able to assist you with your problem.

What you can also do is reach out on social media via Facebook:

https://www.facebook.com/ebayForBusiness/

These agents are US CS eBay employees and may better serve you and your situation.  Many positive posts with their ability to be helpful.  In the past they were helpful concerning my issue at hand.  Give it a try...it might be worth it.

Good luck to you!

[theteamsetguy]

@hyundai11 ,

What kind of help are you looking for? There are a bunch of very experienced sellers on the board that can give you better advice than the Ebay CS agents.

1. Buyer claims item is defective when it is not?

2. Buyer wants to return item but you don't accept them?

3. Buyer sent back the wrong item?

4. Why are there fees on shipping charges?

5. Why are there fees on shipping charges on sales tax?

6. Why are my sales down?

 7. Why are they asking me for invoices?

8. Why did they remove my item when other are still listed?

9. Why are fees so high? 

[soh.maryl]

Most issues on eBay can be easily resolved automatically with no need to call and actually talk to anyone.

Care to return and tell us about your problem? We can either tell you how to solve it, or tell you where to go for help.

[bashort]

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@soh.maryl wrote:

Most issues on eBay can be easily resolved 

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yes, any problem on ebay can easily be resolved by 3 easy steps

1. Close your eyes

2. Open your Wallet

3. Let ebay will take whatever they want

[femmefan1946]

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.

The social media Chat accounts are covered by trained eBay employees with some authority.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.



And you get a transcript so you can compare what you heard with what you were told.
 

[mam98031]

Here are your options for contacting Ebay Customer Service.  Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is.  Feel free to leave your Name, address, phone number and/or your email address in this message.  It is private and secure and it may help to speed up the response for you.

https://twitter.com/askebay

https://www.facebook.com/eBay/

https://www.instagram.com/ebayforsellers/

Your options will be on the left.  If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options.  Not all options are available 24/7.  It will depend on staffing available.  So sometimes you can request a call back and sometimes you can't.  Sometimes you have the Chat option available and other times it won't me.  If it is important to you to use one of those options, just try back later.

If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.

If you are a seller outside of the US or Canada, you will need to use the Chat Option.

https://www.ebay.com/help/home

[soh.maryl]

Thank you for your input.  If you don't mind, would still like the OP to return and give details of his issue/problem.  Maybe we could help.

And, I stand by my original statement that most issues can be resolved.  Would add that: Most issues can be resolved if the buyer/seller is familiar with the MBG.  Or that person can take advantage of the many experienced eBayers here for help or advice.