Hello, you probably won't like this, but, it is sincerely meant to help you. At least two of your angry customers have every right to be upset and left appropriate feedback. You should be annoyed with yourself and learn from the issues they had.
Cancelling an order is never good and should be avoided at all costs. Your buyer probably felt a need (not want) for the yeast. If you don't have it or can't get it, don't list it.
The feedback you recieved for expensive broken special eggs is appropriate. Your response to it of "no special shipping, as described" is uncalled for, unprofessional, and will certainly not help you sell more eggs.
If a customer complains about a fairly expensive grape seedling arriving dry and with a bad root system, an immediate replacement, full refund, and sincere apology is the only legitimate way to handle the complaint. You lost the second they said "not as described".
Your handling of these three situations does not meet the expected standards of a good eBay seller. I hope you take my comments in the spirit they are offered and do well in the future. Thanks.
