If possible please help to find a way to REQUIRE buyers to READ OUR ITEM DESCRIPTIONS!!

[greatpartsgooddeals]

I have done everything in my power I know to do, but Buyers STILL JUST WILL NOT READ OUR ADS or even bother looking at more than just the first picture. EBAY BLUES If you have any power or influence please bring this up to the website designers with like a HUGE POPUP or something that says WARNING please read ITEM DESCRIPTION in Ad in order to make sure that this is exactly what you need and fits your car, body, lawnmower, computer etc etc.

Or maybe possibly before a buyer can pay they MUST check a box that says they read the item description BEFORE they can advance to checkout. There has to be something done to protect sellers and inform our buyers so that they will not be dissappointed when they get a product that isn't what they wanted or needed because they failed to READ the Ad or look at all the pictures provided to them.

[adsta22]

There is no way to force someone to read.

[lewisburggold]

They just get in such a big hurry.  But why read when you can return on the sellers dime.  Best regards

[abfabvintage]

For years I have asked not only your point, but when it involves returns if there could be some block or requirement "have you contacted your seller to help resolve before making this claim." Yes/No. No comments here needed by usual posters.

[stanleysoverstock]

I agree with you as I have thought of this as well. There needs to be buyer classes or something and then check a box just like a user agreement on certian things. We,as sellers are supposed to photograph and describe the items that the buyer will recieve. When we do we should get paid if it is sold. If we fail MBG is there for the buyer. I suppose there will always be buyers that want you to ship something to them so they can hold it in their hand and then decide if they want it since they know they can return it with the seller paying for the return. We have been very lucky for the years we have been here but it is always in the back of our mind "what is going to happen?".

I, buyer id, promise to be honest...check. The good ones don't need it and the bad ones don't care.

[ohnojoey]

Some, especially less experienced buyers, may not even see the description considering it is often buried by ebay under a dozen or so of ebay sales of other peoples ads. That can be disorientating.

[southern*sweet*tea]

The same could be said for sellers jumping and listing before reading any of the materials on how to sell.

You can't force someone to read.  You can't make someone tell the truth when presented with a checkbox asking if they've read the material, or watched the video, or whatever.

You're asking for the impossible, sadly.

[johnrj1226]

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@adsta22 wrote:
There is no way to force someone to read.

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Totally agree!!!

This old proverb applied back in the 12th century and still applies today and will tomorrow.  After all these years no one has found a cure for  not reading or not anything else - in fact it seems to have gotten  worse.

[greatpartsgooddeals]

True...BUT if YOU check the Box, just like you do as a seller  with EBAY AND PAYPAL'S USER AGREEMENT then you are HELD ACCOUNTABLE for your own mistakes. At the moment there is ZERO BUYER accountabilty and Sellers can now be punished with 4% higher final Fees due to  a BUYER'S MISTAKE and then an outright  FRAUDULENT BUYER FILED SNAD.

[greatpartsgooddeals]

True...BUT if YOU check the Box, just like you do as a seller  with EBAY AND PAYPAL'S USER AGREEMENT then you are HELD ACCOUNTABLE for your own mistakes. At the moment there is ZERO BUYER accountabilty and Sellers can now be punished with 4% higher final Fees due to  a BUYER'S MISTAKE and then an outright  FRAUDULENT BUYER FILED SNAD. 

[southern*sweet*tea]

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@greatpartsgooddeals wrote:

True...BUT if YOU check the Box, just like you do as a seller  with EBAY AND PAYPAL'S USER AGREEMENT then you are HELD ACCOUNTABLE for your own mistakes. At the moment there is ZERO BUYER accountabilty and Sellers can now be punished with 4% higher final Fees due to  a BUYER'S MISTAKE and then an outright  FRAUDULENT BUYER FILED SNAD. 

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See, that's the thing. Buying online shouldn't be a risk to any buyer. Sellers are the professionals, and it's the professional that takes all the risk. 

Suppose your system is put into place.

Scenario 1:

Buyer reads your agreement, and agrees to be held accountable for their own mistakes.

Buyer buys a widget, decides they don't like it for whatever reason and wants to return.

Buyer opens a case. THEY LIE and say the seller sent the wrong item, or it was broken, or whatever.

PROVE IT. Prove to a third party's satisfaction that what the seller sold was what they shipped. Prove that the buyer lied.

You can't.

Scenario 2:

Buyer reads your agreement, and agrees to be held accountable for their own mistakes.

Buyer buys a widget, the seller sends something totally different.

Buyer opens a case. They tell the truth and say the seller sent a different item.

PROVE IT. Prove to a third party's satisfaction that what the seller sold was what the seller shipped. Prove that the buyer told the truth.

You can't.

Please understand I'm not saying it's okay for buyers and sellers alike not to read things - it's NOT OKAY.

But it is going to happen no matter what you do. It's nothing new.

But when selling online, ALL the risk falls to the one selling. That's why you MUST have a loss fund. That's why you MUST be prepared to have losses, because no matter what we do, no matter how hard we try, it WILL happen, and you cannot expect a third party  to protect you. Some things you have to do for yourself.

Having said all that, I do think that buyer returns need to be closely monitored and dealt with, including buyer suspensions and bans that encompass not only name and IP address, but physical address and banking/financial info just like any other major retail website. If someone has enough bad luck that they get to a...let's say 10% return rate (and that's a HIGH rate IMO), then they need to shop instore where they can see what they're buying.

[luckyladydi]

Personally, I think the check box, or some other such comparable thing, is a good idea. Even with the scenarios presented, it’s worth a shot. Something is better than nothing!

[greatpartsgooddeals]

I hear what you are saying, but I have been selling here for 18 years on multiple accounts and never had this problem til the last few months when ebay started REFUSIING to back up it's sellers with their own user agreement. In the past If we sellers described it right and the buyer didn't read the description or look at our pictures but they then ADMITTED that they were complaining about the flaws which were disclosed in the Ad then ebay closed the snad in the seller's favor...

NOW it is getting ridiculous because virtually NO BUYERS take the time to read anything because they KNOW that no matter WHAT that they can return it, steal it or lie about it and ebay 100% has their backs.   The Force must be brought back into balance before total CHAOS reigns and brings about the business destruction of every small seller on ebay....then again some say that is their ultimate goal....so who knows

[18704d]

"For years I have asked not only your point, but when it involves returns if there could be some block or requirement "have you contacted your seller to help resolve before making this claim.""

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Do you read every word of the User Agreement,

or another websites Terms & Conditions...

before you click.. that you did?

?

Lynn

[tunicaslot]

ab - that's really rude to say that about other posters! I actually agree with you and would like if a buyer had to contact a seller before opening a case - but there would have to be a 48 hr time period wherein that seller would have to respond or the buyer could ask Ebay to step in as so mny buyers don't answer messages anymore.