Best regards,
@mr_lincoln wrote:INR Question
I’ve read a number of threads where a Buyer processes an INR while the package is still in transit as Tracking shows and can be proven by the Seller. An INR should not be allowed if the package is still in transit. Buyers are getting awarded the claim and Refund then the package shows up late (through NO fault of the Seller, just a slow shipment by carrier) so they wind up getting the item FREE … Sellers have absolutely no control over what happens to a package once it is put in the hands of any carrier so why should they be penalized for that?
What is in place to protect the Seller from losing both money and item in this scenario?
@mr_lincoln Thanks for this feedback. Typically a buyer should not be given both the item and a refund -- we do indeed take a look at tracking details, estimated delivery date, and the carrier and service selected. If it's still in transit, we understand that the package should have an adequate amount of time to arrive. There is still always a risk of packages taking longer than the estimated delivery dates -- especially during busy times like the holidays! -- so we'd advise using tracked methods and really you should be covered. I'd also advise using more 'reliable' shipping services (e.g. economy may not be the best during this time of year) if you're worried about the packages taking too long.
@lauren*us Sorry I could not get back to the Chat today to reply ... I appreciate your reply but it doesn't answer the question. The issue is not how an item is shipped other than it has tracking as stated ... it could be a 1 day delivery or 1 month, it does not matter. The issue is the carrier fails to deliver on time so the Buyer can open an INR and get their money back ... then if the item gets delivered (and again, these are real live threads where this has happened) the Buyer keeps the item, does NOT pay for it since they have already been refunded ... so back to the original question ... What is in place to protect the Seller from losing both money and item in this scenario?
@stuff4divas wrote:
@mr_lincoln wrote:@nawlinsron2 Actually, that list would have a few items on it as many have been reported here. I'm just curious about the INR for this time around ... I mean what to you say to a Seller that is sitting there watching their tracking go either in circles or nowhere and then they get slapped with an INR and are forced to or eBay forces the Refund when the claim cycles through ... then the item gets delivered and the Buyer does not pay ...
What should happen is the INR should never be allowed until deliver shows delivered or the item gets returned to the sender OR if the item finally gets delivered and the Buyer has been refunded then eBay goes in to the Buyer's account and gets the money back to the Seller ...
eBay needs to create a mechanism that will undo the refund (back charge) the buyer and repay the seller if it is proven the item was delivered after the fact. Or maybe put the funds on hold for a certain period of time instead of the instant refund? This instant refund creates a breeding ground for scammers.
I have an INR case open right now from Chile and fear the same will happen, a refund to the buyer and delivery of an expensive item after the refund. The best a seller can do is insure their packages, altho I realize this is an expensive cost to us.
Exactly ... eBay allows 30 days AFTER delivery to process a claim ... PayPal allows 180 days AFTER purchase to process a claim. There is absolutely NO reason eBay should NOT reverse the INR Claim Refund if the package eventually is delivered. Again, this ALL goes back to the original purchase where the Buyer PAID for the item ... PERIOD ... they already paid so I don't know what part of that eBay does not understand????? In the Buyer's mind the money is gone so if they get the item a little late then they still OWE the money!
@rockz1101 wrote:mr lincoln Thank You for beginning this discussion. What an active and informative topic/thread! Thank You to all the posters and eBay staff.
This topic and the contribution of comments, helpful. Helpful in that, learning from other's situations and eBay staff replies.
Clearly, policy/practices "revisions/improvements/updates"
from eBay, sooner rather than later, would be welcomed!
You are more than welcome ... it is truly an injustice the eBay does NOT reverse the INR Claim Refund money when the package is delivered a little late. They are unjustly penalizing the Seller for a 3rd party's lack of completing thier task which the Seller has absolutely NO control or influence over. And again, the Buyer already agreed to pay when they purchased ... so if they get the item a little late THAT DOES NOT CHANGE. On more than one occasion I have admitted to being wrong, not just here but elsewhere too, I wish eBay would realize that in this situation their policy is wrong and correct it.
@sharingtheland wrote:it is truly an injustice the eBay does NOT reverse the INR Claim Refund money when the package is delivered a little late
Doesn't ebay keep the fees from an INR transaction? They're not going to voluntarily refund.
The Refund this thread covers is the Full Item refund the Buyer gets when they process an INR claim in the Resolution Center ... they did not get the item so the Seller refunds ... then the package winds up being delivered WITH confirmation the next day ... so now the Buyer has their money back plus the item ... in this scenario eBay should automatically take the Refunded $$ from the Buyer and give it back to the Seller.
Your post is about FVFs on the sale and as far as I know if the INR claim is responded to by the Seller and they issue the Full Refund then the FVFs are credited back to their account ... if that is not correct someone please chime in.
@ersatz_sobriquet wrote:Ebay will never do that. They "claim" they have no way to take money from a buyer without buyer consent. Funny, they've found a way to take money from sellers in a forced refund. The real reason is that they don't ever want to make buyers angry. A free item now and then keeps buyers coming back.
Realistically I think what could be done would be a longer window for delivery as long as the item shows in transit. The problem is all about that ebay is forcing USPS (or other carriers) shipping time to match Amazon in-house shipping. This is impossible, so buyers get refunds. Ebay can't be Amazon, they will never house all our goods for transit, but as long as it comes out of the sellers' pockets, what's not to like?
Yes, I believe you are correct on all counts ...
The explanation and reasoning would be so weak if they tried to explain why they are NOT willing to take the money the Buyer has already agree to pay.
@ersatz_sobriquet Let me add to my last post ... I feel bad for the eBay Employees that have to tow this line when many are probably sitting there thinking, "yeh, the right thing to do is take the INR Refunded Money back from the Buyer and return it to the Seller if the package is late but delivery shows confirmation." But they have to stand behind policy ...
