**IMPORTANT** Be Aware of Webinterpret Promo via eBay Message - September 2018 **IMPORTANT**

[callahanmagic]

Thanks to 2 threads started early May, 2018 regarding this 3rd Party App:  

1) https://community.ebay.com/t5/Selling/Beware-of-Webinterpret-s-scam-that-ebay-is-allowing/m-p/284516...

by bigdeals.etc may 4th, 2018

2) https://community.ebay.com/t5/Selling/Webinterpret-almost-Scam/m-p/28934269#M1280566

by studiorginal on May 6, 2018

Many of us were able to have a headsup on the ?workings? of this application. 

I thought with the 2 threads + the amount of discussions, including the fact the Blues were called to weigh in on this 3rd party application - that the 'fiasco' would be over. 

However, much to my surprise - the following "Promo" was found in our eBay inbox. (Photos attached for reference).

I quickly went to the Site Preference and true enough: Under Third Party Authorizations:

the Webinterprets tokens were there.  I've since REVOKED those tokens.

This morning, I've rechecked the site preference - No Webinterprets tokens were found. 

To those who have yet to encounter this Webinterpret - Please catch up on those 2 threads to self-educate

yourself about this 3rd party app.

-

Lucas

*still rollin' with the punches*

Webinterpret Promo via eBay MessageWebinterpret Promo via eBay message

[a_c_green]

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@imapaqrat wrote:
Does the link you just posted have the BLIND AUTO-Enroll feature? I am afraid to click on it, because in the past webinterpret links always had BLIND AUTO-Enroll feature.

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Clicking on that link above takes you to a generic keyword search page, where you type in your request, and the system tries to find relevant knowledgebase answers for you. I typed in "How to unsubscribe" and was rewarded with a boatload of articles on how to, um, not unsubscribe, but instead to finely tune my engine of commerce to be all that it can be, and that sort of thing. Despite all that, with a little bit of patience, I did find one relevant article:

> How to Cancel your Webinterpret eBay Account?
> [Avatar photo of attractive blonde female here ]
> Alex Korczak
> Saturday at 09:21
[...]
> Please note that to cancel your Webinterpret eBay account, you need to confirm this wish

> by contacting our Customer Care Department.

> 

> Terms and Conditions related to the type of subscription you have, will determine any required

> notice period.

> 

> Please also note that at the point of cancellation, a final invoice is likely to be issued to conclude

> your billing period and ensure account closure is all correct.

Ref: https://webinterpret.zendesk.com/hc/en-us/articles/360008588813-How-to-Cancel-your-Webinterpret-eBay...

Two points of interest here: 

1. That FAQ stuff comes not from WebInterpret themselves, but from an outfit called ZenDesk that they've apparently contracted with to field customer inquiries or complaints.
2. That Customer Care Department link above simply brings you around full-circle to the keyword-response page where you started, at which point I suppose you're invited to guess again to find a phrase that will work for you.

[madatjen]

webinterpret is misleading and triplicated my listings-even sold ones were still for sale in other countries-said I won't ship to the USA (I am based in the USA) yikes-nightmare. took more than 2 hours to remove all the triplicate listings. DON'T fall for it.

[creekbank-inc]

Hi all -

I have another warning about this entire eBay and Webinterpret partnership that I want to make others aware of and that we can get no help from eBay on:

Because of Webinterpret our store has been restricted twice because twice Webinterpret has listed knives on the UK site., violating their own policy of "We comply with international marketplace restrictions and automatically block any items that maybe prohibited in a specific market in order to avoid policy violations." 

We signed up for the promotional offer with WebInterpret (actually, like others, we didn't have a choice, since when we clicked "learn more" it automatically connected to our eBay store.) We didn't realize it had started an actual account to start listing until the next morning when our eBay store had reached it's dollar amount listing limit because they had listed the max they could to the other sites.

We were annoyed but decided to stick it out for a bit and see if it was actually a beneficial service.

Since then, we have had our eBay account  restricted twice, this second time for 30 days, because it's a "2nd violation", because WebInterpret has listed illegal kitchen knives from our account to the UK site.

I called eBay after the first incident and explained the situation to a rep - the fact that *I* did not list any knives on the UK site, rather WebInterpret did. The rep removed the restriction.

Tuesday afternoon (10/9) I listed some items, including some knifes on eBay.com and Wednesday morning (10/10) we had a notice that we had violated eBay's policy for a second time by listing knives and that this time they were restricing us for 30 days because it was a second violation.

I called eBay immediately Wednesday morning and appealed this - explaining once again that I do not list on eBay.com/uk - that it is a service that eBay is promoting and partnering with that is doing this.

She put in an appeal report, said she'd respond in 24 hrs. When I didn't hear from her after 24 hours, I called yesterday. I spoke to another rep, explained the situation to her and she said the appeal was being reviewed and that I would hear back in 24 - 72 hours.

Right after I got off the call with her, the rep from Tuesday left a voicemail saying the appeal had been denied since they had proof I had violated the policy.

I immediately called eBay back and spoke to yet another rep, and again explained the situation and again was told that I was in violation and all of their language implied or directly made the claim that somehow *I* had done the listing on the UK eBay site.

Not a single one of the eBay reps I have spoken with, including the one after the first violation, knew what WebInterpret was/is. Not one.

I have asked to speak with someone, anyone at eBay who is familiar with WebInterpret so that I can get help for this, and no one will direct me to anyone. They just keep denying my appeals saying *I* violated the policy, with no understanding of how WebInterpret works.

I have contacted Webinterpret directly and advised them of this and have asked them if they have liason with eBay who can take care of this. They said that should not be happening, and are looking into it.

We had hoped that this would be a useful service and given the way eBay's been promoting it, we were willing to give it a try through the trial period to see how it worked, but this is now a nightmare, with no support.

It has now been 4 days since we can list items.

This is our business. We can not list anything until either this unjust restriction is removed, or the 30 days are up. This will destroy our sales and severely impact our business in a most awful way.

We need help and no one is helping us!

[Anonymous]

@bassileid5, please help @creekbank-inc - their account is undergoing suspensions because of Webinterpret's actions!

[annasunicorns]

@creekbank-inc I would make your own post about this as well as comment on community chat next week as well as keep calling. It is completely unprofessional to leave your account in violation because of the flaws on the platform.

Side note, one might wonder if all the newly minted listings count towards ebays numbers for wall street in some way like x items are posted here every day. That would explain the slow service, anything wall street numbers related is massively bogged down right now. Which, as your case shows, is both frusterating and bad for business.

[Anonymous]

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@Anonymous wrote:

@bassileid5, please help @creekbank-inc - their account is undergoing suspensions because of Webinterpret's actions!

---

alan@ebay@Anonymous

Bassil usually takes a long time to respond so I'm adding some other tags so this poster can get assistance that phone CS isn't providing.

[creekbank-inc]

Thank you, @Anonymous

I've also reached out to the AskEbay Twitter account to ask for help with finding who I can talk to at eBay that understands webinterpret. I've tweeted three times to them and haven't gotten a reply yet.

[creekbank-inc]

Do you mean starting a new post on here about this? I will look into the community chat, for sure - thanks for the advice.

[creekbank-inc]

Quick update on this continuing issue:

We got a message from eBay this morning in reply to another appeal, once again denying the appeal. The message again made it clear that no one is personally reviewing this issue, or if there is, they still do not have a sense of what is going on.

I called eBay and right away I asked to speak to someone who know about Webinterpret. They got a supervisor on, who admitted that he also didn't know about Webinterpret, but he did listen to our issue and took notes and repeated back to me the issue.

He said he would personally get back to me on the appeal tomorrow.

I also replied to the message eBay sent with basically what I laid out above and added a few more details to help clarify points that were clearly not being understood.

This is such an awful experience... Our listings are dwindling rapidly from our store...

[creekbank-inc]

Another update:

After talking to 5 reps who didn't know about Webinterpret and going back and forth in messages with others who still used language implying it was my fault the knives were listed by Webinterpret, we finally got our account retriction lifted late Sunday night. But we were told that if it happened again (which wasn't our doing to begin with) there would be no more second chances.

I'm still working with Webinterpret to get this figured out and settled...

Stay tuned

[Anonymous]

@bassileid5, please help this poster