I was never given the 7 to 10 day restrictions. From 3 days I received a restriction of 30 days

[bluestore2500]

Greetings to everyone in this community.

On December 22 I received a message from ebay where I had to remove some listings because they violated VeRo's policy, all these listings had been successfully removed by the ebay system. So I didn't have to do anything about it because ebay took the initiative to delete them. In the end I stayed with the ones that ebay allowed me.

I was given a 3-day restriction due to what was explained above... This had happened to me before and I expected that after this restriction a 7-day restriction would come, then another 10-day restriction and then the last 30-day restriction... I have always thought that this was the sequence for all the violations that were presented on ebay because it has happened to me before. It turns out that I was selling well in the last two months and ebay started deleting my listings because I was violating the "VeRO Unauthorized Listing Policy" I don't know how ebay finds out which product is genuine or counterfeit but in the end ebay deleted all my listings (almost 6 thousand listings) because for ebay they are all counterfeits, but nevertheless, these products are sold on other platforms without problems.

I didn't see the sequence I was expecting of having a 3 day constraint, another 7 day constraint, another 10 day constraint, and at the end a 30 day constraint. This is supposed to be so but in my case it was not so; I had a 3 day restriction and from there I was given a 30 day restriction without receiving the 7 day and 10 day restrictions and to top it off all my listings have been marked as fake. I can hardly sell anything on ebay because every listing I add to this platform is marked as counterfeit. How is it possible that almost 6 thousand listings are marked as fakes?? And how is it possible that I do not have the opportunity to have the restrictions of 7 to 10 days as they did before so that I can have time to delete all the listings that do not comply with any policy? but now without notice all my listings are marked as fake and i can't add any of them.

I had never received a 30-day penalty, nor had ebay had the need to delete almost 6,000 listings from my account because I had complied with all the regulations. If I had been given the opportunity to have the 7 and 10 day penalties my account would have been cleared long before the 30 day penalty came but I was never given the opportunity to receive the fewer day penalties… 3 days was moved my account to have a penalty of 30 days.

When they previously penalized me, I resorted to deleting all the listings that did not comply with the policies or ebay itself deleted them. I never reached the maximum of penalties because I had the opportunity to have fewer days of restriction and so I could clear my account of violations but this time I was not allowed to have fewer penalties and I couldn't do anything.

[stephenmorgan]

Maybe it is because you were restricted before so the restriction is more this time?

[ckimodog]

@bluestore2500 

Feliz Navidad-

Sorry for your situation especially at this time of the year.  It appears you're in Puerto Rico and were drop shipping from Denver Colorado.  With drop shipping one never really knows if the items are unauthentic or not.  You basically only have control the sale of the item.  The drop shippers do the rest.  There is so much fraud on Ebay right now that Ebay is getting tough on anything that slightly resembles a questionable item for sale because it is almost out of control.  I understand you thought you were doing everything correctly, but as I stated earlier, you really have no control over your inventory.  You do not have it in your possession, so that's pretty risky. You also have a lot of feedback stating customers didn't receive their items, so that didn't help. 

You've only been restricted, not suspended.  Take it as a lesson learned and perhaps find another venue to sell here on Ebay.  The 30 days will go quickly and then go from there.  Try to enjoy the holidays.

All the best,

Que Dios te bendiga a ti y a tu familia en esta temporada de fiestas. 🙏🎅

[bluestore2500]

Hello, thanks for answering, but I don't understand where you see that my clients are complaining because the product has not arrived. I have a little more than 100 positive feedback where almost all mention the same thing "Item received as described. Fast Shipping" I only have a neutral feedback at the moment and the complaint is that the product did not arrive but this product has a delivery slower and the person did not see this in the product description.

[bluestore2500]

I had restrictions in the past but all restrictions are cleared within a month and the countdown starts from zero in the next month and I did all the right things. I have been managing my account satisfactorily for more than 4 years and I had never reached 30 days of restriction and in the end all my listings (almost 6 thousand) were deleted

[dhbookds]

the countdown starts from zero in the next month and I did all the right things.

so you think you can violate rules.........but if you keep it under a certain threshold.....you get to start all over next month? 

I've been here quite a few years and never heard that before.......in fact usually a 3rd violation (ever) usually earns a permanent suspension from what I understood............

[ckimodog]

@bluestore2500 

You have 3 negatives that state the customers were not happy.  The wrong item was sent, the others didn't receive their items and were dissatisfied with their purchase. 

Although feedback is not the entire issue because it really doesn't matter,  if anyone filed a claim for non receipt or a return, that may have hurt your shop.  Practicing good seller behavior is what is important.  You may have had a few dings to your account.  Again as I stated, you were selling items that could not be authenticated, like Fisher Price items, Plexiderm, lots of name brands that Ebay deemed questionable, especially because you were drop shipping and you had no way to verify their authenticity.  Not to mention you had been warned before concerning.  When your 30 days are up, DO NOT relist any of those items or it will be the end of your account for good.  My guess is one or more of those companies reported you to Ebay.  

Just trying to be helpful here and hopefully it is . 

Again, sit tight and Happy Holidays.  

[simba6]

You better not do any more listings that break the rules.  eBay does suspend sellers for life over it.  They don't give warnings.   I would say your real close if it's not already happened.

[albertabrightalberta]

I see huge red flags when sellers use copyrighted stock images that don't belong to them. The rights owners of those images (and descriptions) are probably the VeRO reps who reported you and VeRO infractions result in much more severe sanctions than more minor violations of ebay's own policies. 

VeRO removals are serious because you've infringed on the rights of outside people and/or websites.

The fact that you took your other previous restrictions so lightly is worrisome. Expecting to get increasing sanctions for subsequent violations implies that you know you'll be able to get away with it for a while, after which you'll abide by the rules before the most severe consequence hits you.

I suspect that you may never be allowed to sell following this 30 day restriction.

[bluestore2500]

Hello, I do not want my comment to be misinterpreted. It's not something I do on purpose. There are many vendors who do things well but there is always something that escapes us.

It is like you know that you do not like traffic violations but there comes a point that you see the need to do something and you do not think in those moments that you are committing what you are precisely trying to avoid.

[bluestore2500]

Some of you can avoid falling into the violation of some word VeRO? look at the big list to avoid

https://www.ebay.com/sellercenter/ebay-for-business/verified-rights-owner-program#m17-1-tb3

that for me it is almost impossible not to fall into some restriction at some point

[ckimodog]

@bluestore2500 

Try to enjoy your holidays with your family and friends. Life is short.  30 days will go quick.  

Happy Holidays. 

[stephenmorgan]

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@bluestore2500 wrote:

Some of you can avoid falling into the violation of some word VeRO? look at the big list to avoid

https://www.ebay.com/sellercenter/ebay-for-business/verified-rights-owner-program#m17-1-tb3

that for me it is almost impossible not to fall into some restriction at some point

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I suppose a company could at any time decide they do not want certain entities to sell their product and claim infringement.

Examples of infringements

• Items that bear the rights owner’s trademark—such as a logo—but were not authorized by the rights owner.
• Unauthorized copies of audio, video, or other media.
• Unauthorized use of a rights owner’s images or text in a listing.

[bluestore2500]

I know but I still can't recover from what happened. I had barely registered legally, I had also helped my father with the issues of caring for my mother who suffers from Alzheimer's and now this happens in the middle of Christmas

[thomitc_0]

You’ve already had the 7 and 10 day restriction, you constantly say that throughout your essay. You should have not received the 2nd 3 day and went straight to 30 days moving forward. I hate to be blunt, but the simple answer is, do not sell fake items, no excuses. If it’s not authentic from the manufacturer, then do not attempt to sell it. Makes sense, right? I know I gave you the sheets clear as day, but I already know you’re going to ask me more questions about what I said. So, I’ll end it like this, I am not here to debate you. I simply gave you the answers you were asking for. Note, more than likely, you’re not going to like the answer, but deal with it. It’s just part of business. You must follow eBay’s rules/policies, it’s that simple. If they only want authentic merchandise, then only sell authentic. Do not attempt to manipulate, only authentic, not altered, not clearly marked different manufacturer, but a name brand’s design that would confuse someone…. Only authentic