I need suggestions

[jeannette781]

I received a refund request for an item that the buyer claimed was damaged. I checked the tracking and the item has not yet been delivered, so I called customer service and it was settled. I then went to my sold items for today and the same buyer has purchased another item. Do I cancel the sale or just ship the second item and hope I don't have another problem??

[pjcdn2005]

What do you mean by in your first post that "it was settled"? Did customer service close the return request? I'm curious as I didn't think that they would do that.

[jeannette781]

Yes, they closed the return request and settled in my favor because the tracking showed that the item was still in transit.  

[coffeebean832]

Did they give the buyer a courtesy refund?

[jeannette781]

Yes, I believe they did. The email I received from Ebay about the case being closed stated that they were doing so.