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I'm not seeing the option to open unpaid item case?? anyone know where it went? TY

 
Message 1 of 20
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Re: I'm not seeing the option to open unpaid item case?? anyone know where it went? TY

Seems like the OP was asking as the SELLER, not as the buyer.

Message 16 of 20
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Re: I'm not seeing the option to open unpaid item case?? anyone know where it went? TY

If this change was made, why under 'report buyer' does it still say, "if your buyer has not paid, please open an unpaid item case?"

 

Why is it impossible to even leave negative feedback for someone that doesn't pay or communicate at all?

Message 17 of 20
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Re: I'm not seeing the option to open unpaid item case?? anyone know where it went? TY


@kpackard3 wrote:

If this change was made, why under 'report buyer' does it still say, "if your buyer has not paid, please open an unpaid item case?"

 

Why is it impossible to even leave negative feedback for someone that doesn't pay or communicate at all?


Question 1 - because eBay is often tardy about updating the wording of some of the help pages

 

If you go to this link:

 

https://www.ebay.com/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

 

It details the current method to deal with unpaid items.

 

Question 2 - Because it would accomplish NOTHING in terms of payment (tons of non-payers back in the days when you could give a buyer negative feedback). The primary reason sellers can't give negs to buyers is because many sellers could not handle the responsibility, they might give a buyer a negative simply because they didn't like their name, didn't like where they lived, didn't like a question they asked or most frequently as retaliation against a buyer who gave them a well deserved negative.

 

Some sellers acted like children, some still do and the last things eBay and eBay sellers need is third-rate sellers chasing buyers away.

 

 

Paranoia strikes deep
Into your life it will creep
Message 18 of 20
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Re: I'm not seeing the option to open unpaid item case?? anyone know where it went? TY

Don't know the answer to your first question.  You would have to ask eBay.

But I do know that sellers haven't been allowed to leave negative or neutral feedback for buyers for at least 14 or so years, so this is nothing new.

 

Message 19 of 20
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Re: I'm not seeing the option to open unpaid item case?? anyone know where it went? TY


@soh.maryl wrote: ... I do know that sellers haven't been allowed to leave negative or neutral feedback for buyers for at least 14 or so years, so this is nothing new.

 


Since May 20, 2008.  Just passed the 15th anniversary.

Message 20 of 20
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