I got charged for shipping when selling

[da137325]

I sold a item for 550 was told my payout was 490 and then buyer paid for priority ship and i was charged for the label and my payout went down

[stuff4divas]

@da137325  of course u got charged bc u got paid for the shipping by the buyer.

u can't get paid to purchase a shipping label then not turn around and pay for it.

[inhawaii]

Whatever the buyer paid for priority shipping, that money went to YOU.

Then you use that money to buy a shipping label from ebay ... so the customer actually paid.

What did your customer pay for shipping?

What was the actual cost of the shipping label?

[mtgraves7984]

@da137325 

If it's for the GeForce RTX 4070, your buyer paid for shipping. You only borrowed the funds from your payout to front your actual postage cost.  It's all good.

[dy60609]

@da137325 

there is a selling venue where the buyer pays the venue for the shipping.

not how it works on ebay.

on ebay, as others post, buyer pays YOU, and YOU then pay for the label from that payment

[ryry-jj]

Yes, it cost money to ship...how did you think the process was going to work?  You must have offered priority service and the customer paid you for it

[lakefor94]

@da137325 

No matter how you slice it, a seller is going to pay for a shipping label on every sale.

[mam98031]

@da137325 

You have had three sales.  Did you ship all of them to the buyers?  If you haven't, that could cause you some serious problems as your listings say you ship within 3 days.

You also have a No Return Policy and it likely does not mean what you think it does.  I'll explain that in a separate post.

Learning how to properly sell here can take a little time and some homework on your part.  It is rarely a good idea to jump onto a site and try to wing it.  It can cause misunderstandings like the one you had on this transaction.

Here are some important links to areas you should really take the time to learn about as a new seller.

https://www.ebay.com/help/selling/selling/selling?id=4081

https://pages.ebay.com/seller-center/get-started/seller-fees.html

https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html

https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415...

https://www.ebay.com/help/listings/creating-managing-listings/creating-listing?id=4105


And make sure you know this policy extremely well. It has important info for both your buyers and for you as a seller.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

[mam98031]

@da137325 

The return policies options are as follows.

1. No Returns
2. 30 day returns w/ buyer pays shipping
3. 60 day returns w/ buyer pays shipping
4. 30 day returns w/ seller pays shipping, AKA Free Returns
5. 60 day returns w/ seller pays shipping. AKA Free Returns
6. 14 Day returns in certain categories

With option number 1, No Returns the seller can completely deny taking a return for a Buyer's Remorse Return Request.  Or if they want to, they can accept the return and have the buyer pay the return shipping.  If the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer.

On options 2 & 3 the buyer is responsible for the return shipping on a Buyer's Remorse Return.  Plus, if the seller so chooses, they can withhold the original shipping if it was separately stated on the listing [not free shipping] when it is time to refund the buyer. As of October 1st 2019, sellers that are TRS have some additional protections as well as they can issue partial refunds if they use options 4 or 5 as their return policy.

On options 4 & 5 above, they are also known as Free Returns.  If a seller that has either of those policies, they will pay the return shipping even on a buyer's remorse return.  A seller can withhold the original shipping value from the refund if the shipping was separately stated in the listing [not free shipping].  Also, Seller’s offering options 4 or 5 have the ability to do partial refunds in certain cases if the item arrives back damaged, missing something or in a condition less than what it was sent to the buyer in, see the policy for more details, the link is below.  In the cases where a deduction in the refund is taken due to damage or other authorized reasons for a partial refund, Ebay will protect the seller from negative or neutral feedback.

ALL OPTIONS [1, 2, 3, 4 and 5] are required to process SNAD claims without exception.  Even if they are improperly filed and should have been a Buyer’s Remorse claim.

All return policies by sellers must meet or exceed what is stated in the Money Back Guarantee Policy!

14 day return policies are allowed in certain categories: Jewelry & Watches, Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment.

For those with Free Return and/or TRS members with 30 day return policies, there are some added protection benefits, one of which is the ability to do a discounted refund under certain conditions.

[johnrj1226]

That same thing happened to me & the  rest  of the eBay Seller  nation every time I (they) sold and shipped an item .  That is why it is important to have the cost of a shipping label and all other selling cost and your  expected profit in the price of you item - then their are no surprises.

[soh.maryl]

When the buyer pays you, the seller, for their purchase, their payment to you includes the item price, the state sales tax, if any, and the SHIPPING COST.  You use the SHIPPING COST part of that payment that you receive from the buyer to pay for shipping the item to the buyer.