I accepted a remorse return

[fbusoni]

I offer paid 60 day returns.  I just got my first one of the year last week.

Buyer purchased 6 champagne glasses, brand new.  

A few days after delivery I got a return request, which I approved.  Once approved, I saw the reason for the return: "I just didn't like them."

She mailed them back promptly.   Saturday I received the package; I opened the box and saw that only one of the glasses had been unwrapped.  All 6 glasses were in the same condition as they were when I shipped them, so I sent her a refund immediately.

This morning she left very generous and thoughtful positive feedback for me without referencing her return.

I have re-listed the glasses and expect them to sell quickly.

A win-win for everybody.

Moral of the story: depending on which categories you sell in, remorse returns can be painless.  

PS: I saw a post here a few weeks ago which suggested that when one pays for a return, one loses money because one has to pay for return postage.   But are we not simply using the excess funds (that eBay allows the seller to keep if we do not offer discounted rates) that the buyer paid in the first place when they paid for their postage?  I've always figured that that was why eBay gave sellers that extra padding... in case of a return.  

[tarotfindsandmore]

Remorse returns are probably my favorite returns, if one can have such a thing.  I have no desire to make someone keep something they don't want or that they ordered in error, especially when I can just relist the item for free.  

I had one a few months back for a very small item that went to PR.  The buyer purchased the wrong item so I said "no problem, you're welcome to return it."  I ended up with very sweet feedback and she came back a few weeks later and purchased a much more expensive item, which she also left lovely feedback for.

Frankly, I can't understand sellers who take issue with this type of return.  It's an honest reason and, when handled properly, a good way to cultivate a happy customer base.  Every (all three of them) remorse return I've had has resulted in a super fast turnaround on the item and two of the items sold for more than they had originally.

Thanks for posting this.  I think we often forget the importance of good customer relations in ensuring our continued success. 

[vintage-camerastuff]

I just didn't like it are the best ones to get.    Those buyers are honest and don't make up lies and will almost always leave positive feedback.

[mam98031]

In my experience those that select a Buyer Remorse Reason are honest buyers.  They have no desire to take advantage of anyone.  They made a mistake, they own it and they have asked the seller if they would take the return.   

I am very glad you had this experience.  This is what I've experienced for years with these honest buyers.  It is those buyers that aren't honest when filing a claim that usually will present a problem for the seller.