eBay

tiesherpa · ‎05-04-2019

I sold an item to the UK that took forever to arrive. This week I decided to fully refund Buyer as it seemed item was lost. Yesterday, the item showed up. The Buyer is very nice and honest and told me the item arrived and they are willing to re-pay. Im not sure how to collect this money. Can I send them an invoice? Can they reverse the refund?

richard1rst · ‎05-04-2019

@tiesherpa wrote:
Yes I would like to just send an invoice for the item - but it seems that after 30 days the ability to send an invoice for an item disappears as an option from the drop down listing of the sale.

Which is why I said to send it through Paypal.

"Laissez-faire capitalism (AKA The Great Material Continuum) is the only social system based on the recognition of individual rights and, therefore, the only system that bans force from social relationships." ~ Ayn Rand

auctionpet · ‎05-04-2019

@tiesherpa

Absolutely DO NOT create a new listing, if you do you'll be responsible for shipping an item to them, with no shipping you'll receive a defect.

It's not your fault ebay no longer has the the ability to send an invoice. Do so via Paypal.
1. Go to your paypal summary page, find either the initial transaction or the refunded transaction, click on it.
2. This opens to the transaction details page.
3. Scroll down to the transaction activity section where it states you refunded (Buyers name).
4. Click on the 'details' link. Scroll down and you'll see the contact info section giving you what is needed to submit a paypal invoice (their email).
5. The ability to create an invoice is found under the 'Tools' drop down. Atop the Summary page in the blue header.
6. Await reimbursement and SMILE!!

So glad you have a Great Honest Buyer!!

turquoisetulips · ‎05-05-2019

@nubbysproductz wrote:
Make another listing, identical to the one you had(as it buy-it-now), and tell the buyer to pay you through that. There is a problem with this however. If someone else wants to buy the product, you cannot stop them, so make sure that your buyer is online when you make the listing. Also, I wish that all Ebay users could be like the one you had. I have been scammed many times throughout my Ebay experience.

You can also delay the listing to appear at a future set time and then alert the buyer with a heads up. Tulips