How would you respond?

[e-cheddar]

Wrong answers only please 😂

Hi, I live all the way up in Alaska and it would help, if the CD case could have extra protection; so it won’t get crushed, cracked, or damaged on the way up here. Some strong small rectangle cardboard on front and back of CD case. Double wrap it in bubble wrap on front and back of CD case please! Then put it in a small box that is big enough, but not too small, where it would be hard to get out or get squished. Then put it in the envelope. Anything you can do will help! Thank you!

[soh.maryl]

Wanna bet this is a buyer who searched a long time for a particular CD, finally found it and bought it, only to have it delivered cracked in two due to careless packaging.

You can assure the buyer that you always pack carefully and that, in fact, several buyers have complimented the care you take (if that's true, of course). 

[kabilab]

katzrul inquires--people still buy cds? Huh.

kabilab replies--I sell a couple each month in my store. ALL are 50s blues, doo-wop, R'n'B, R'n'R and rock-a-billy. The discs, cases & artwork are all in great shape and I charge $.50 a tune for the original recording. In addition, I NEVER discount that merchandise, as it is too difficult to acquire in pristine condition.

[mam98031]

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@e-cheddar wrote:

Wrong answers only please 😂

Hi, I live all the way up in Alaska and it would help, if the CD case could have extra protection; so it won’t get crushed, cracked, or damaged on the way up here. Some strong small rectangle cardboard on front and back of CD case. Double wrap it in bubble wrap on front and back of CD case please! Then put it in a small box that is big enough, but not too small, where it would be hard to get out or get squished. Then put it in the envelope. Anything you can do will help! Thank you!

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@e-cheddar 

It would be your responsibility to ASK your seller if they would be willing to do some extra packaging that you prefer to help insure the item arrives A OK.  The Seller may or may not want to charge you a little more for the added service.  It does take their time and shipping supplies, which cost the seller money, so if they have a reasonable fee, you should be willing to pay it.  Most will however likely do it for nothing.

[a_c_green]

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@e-cheddar wrote:

Then put it in a small box that is big enough, but not too small, where it would be hard to get out or get squished. Then put it in the envelope. Anything you can do will help! Thank you!

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Basically, he wants it in a box. Sticking that in an outer envelope strikes me as overkill unless we're talking something like a USPS PRFE vs. a Priority Mail box, where the PFRE might offer a slightly lower rate. 

If I had a customer who was that concerned, I'd do the bubblewrap thing (or at least a bubblewrap bag) to ensure that it won't slide around, and locate a small box that's a good size (or a USPS mailer if it's going Priority). 

Realistically, the more fragile item is the CD's crystal case, not the CD itself. Try breaking a CD sometime. They're tough little buggers. The cases, on the other hand, will split or crack if you just look at them funny.

[coolections]

Considering many seller have no clue about shipping cd's. They use a bubble mailer which almost guarantees the case will get carked. Can't blame the buyer for making sure you box it correctly. It will avoid you of having a return and doing it the right way.

[singular-source]

HAHAHA.  I always make sure I package extra well with buyers like this...

[varebelrose]

" Try breaking a CD sometime. They're tough little buggers."

Truth. We used to subscribe to DVDAvenue, I think it was called. DVD rentals online, mailed back and forth using no case, just a Tyvek disc envelope and a paper mailing envelope. Never had one arrive broken or got charged for a broken return.

[dbfolks166mt]

In Alaska I would imagine the demand for CD's and probably DVD's is a bit higher than it is in LA. 

[eleanor*rigby]

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@mam98031 wrote:

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@e-cheddar wrote:

Wrong answers only please 😂

Hi, I live all the way up in Alaska and it would help, if the CD case could have extra protection; so it won’t get crushed, cracked, or damaged on the way up here. Some strong small rectangle cardboard on front and back of CD case. Double wrap it in bubble wrap on front and back of CD case please! Then put it in a small box that is big enough, but not too small, where it would be hard to get out or get squished. Then put it in the envelope. Anything you can do will help! Thank you!

---

@e-cheddar 

It would be your responsibility to ASK your seller if they would be willing to do some extra packaging that you prefer to help insure the item arrives A OK.  The Seller may or may not want to charge you a little more for the added service.  It does take their time and shipping supplies, which cost the seller money, so if they have a reasonable fee, you should be willing to pay it.  Most will however likely do it for nothing.

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The OP, e-cheddar, is the seller. S/he has reproduced the comment s/he received concerning the packaging of the cd from the buyer. The OP (seller) is asking us how we would respond if we received that message from a buyer . . .

[eleanor*rigby]

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@varebelrose wrote:

" Try breaking a CD sometime. They're tough little buggers."

Truth. We used to subscribe to DVDAvenue, I think it was called. DVD rentals online, mailed back and forth using no case, just a Tyvek disc envelope and a paper mailing envelope. Never had one arrive broken or got charged for a broken return.

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Back in the day, I used to subscribed to Netflix when all they offered were DVDs. I received several that were broken throughout my membership. Thank goodness for streaming services!

[titipeo]

I gather that buyer has received numerous damaged CD's that they are upset. Perhaps downloading them and then burning their own CD might be an option to them. Their packaging request, while understandable, will add into shipping/packaging cost that this type of items will typically get, and still will provide no guarantee of protection. Is buyer willing to pay for this? I sense a potential INAD claim in the making. Best to steer clear.

[gjs_16]

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@katzrul15 wrote:

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@e-cheddar wrote:

Wrong answers only please 😂

Am guessing your Buyer has purchased items from sellers who juat shove a cd case in a bubble mailer with no protection.

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Oh hahaha I've had sellers ship me things as fragile as a CD in a tyvek envelope with no padding at all.

[a_c_green]

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@gjs_16 wrote:

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Oh hahaha I've had sellers ship me things as fragile as a CD in a tyvek envelope with no padding at all.

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Yeah, we used to call such sellers "Netflix." 😁 On the rare occasion when one of their DVDs-by-mail arrived damaged, they would tell you to keep it and send you another.

Really, it's the flimsy, brittle CD cases that get damaged the most, way more than the disc inside, but the answer is still to just pack it safely, so that neither the case nor its contents come to any harm.

[rosachs]

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@eleanor*rigby wrote:

I agree the buyer must have had bad shipping experiences with past cd purchases.

I occasionally purchase used books from those huge eBay booksellers. I can't even count how many books I've received that have been put in a poly mailer and subsequently damaged during shipping. I intentionally purchase books that are "new" or "like new" so they're not beat up. I'm to the point where I'm almost afraid to file for returns on these damaged books for fear of eBay flagging my account for abusing the MBG.

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WE sell books and CDs both at work - hardcover, paperback, music, games, music lessons.  Boss says just pop them in a bubble poly and send them off.  So I do... after wrapping the books in a tear-resistant poly bag (non-bubble) and taping it tight (to keep the corners/edges in place and tight together).  Then I wrap that in the scraps of cardboard I saved from cut-down boxes , especially with paperbacks and floppy books (comics, sheet music collections, etc).  THEN they go in the bubble poly for shipping.  Haven't had a complaint and actually gotten some compliments!  CD/DVD's are a bit harder, but the same cardboard overwrap helps and has stopped nearly all issues there (external protection doesn't keep discs from popping loose and rattling around inside the shrink-wrapped case!). 

As long as I get all the packages shipped, and our shipping expenses don't fly thru the roof, he generally doesn't bother me about it - our numbers are good and he's got more pressing things to worry about than how I ship the occassional book or disc.  🙂

Now... getting my trainee to follow directions from me and not the boss -- that's another issue altogether.  He's a good kid and is doing a good job, but he needs to remember that while the boss signs his check, I write up his performance reports.  🙂  Muhahahaha!  LOL!!!

-Bob.

[rosachs]

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@slippinjimmy wrote:

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@e-cheddar wrote:

Anything you can do will help! Thank you!

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A standard cd will usually weigh more than 4 ounces packed, adding additional cardboard might raise it to 5 - 6 ounces but there is no difference in shipping cost for either First Class or Media Mail (and the cardboard itself should be free).

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USPS First class basically changes with each quarter pound (4 ounces), so going from 4oz to 5oz will likely cost another 50cents - changing from just over $3 to $3.50+

Media Mail changes by the pound, I think - we don't use it as much.

-Bob.