How would you handle this buyer's 'question' ??

[city*satins]

I sold a pair of NWT jeans by NYDJ to someone who has received them and has now written me to say:

Yikes! The sequins sit under my butt cheek!whats up with that?

I have an open return policy but don't offer free returns.

The jeans have embellished pockets.

How would you reply to this 'whats up with that?"  question?  I suspect that she's already removed the tags, or she could have simply opened a return request.

I don't want to tell her to pull her pants up ...however....

[the*dog*ate*my*tablecloth]

Seems to me if the bling is below her butt, her butt is too high not too low

[thevintagesilvershop]

Tell her to stop sitting and start twerking!

[inhawaii]

OMG i'm so glad i don't sell clothing.  It seems like a whole different "breed" of PITA customers.

But seriously, i would probably just ignore the "question" and hope it goes away. Hopefully it was more of a comment than a question.

[calntom]

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@city*satins wrote:

I sold a pair of NWT jeans by NYDJ to someone who has received them and has now written me to say:

Yikes! The sequins sit under my butt cheek!whats up with that?

I have an open return policy but don't offer free returns.

The jeans have embellished pockets.

How would you reply to this 'whats up with that?"  question?  I suspect that she's already removed the tags, or she could have simply opened a return request.

I don't want to tell her to pull her pants up ...however....

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Simple answer: The item's design does not sit well with wooden chairs. I will suggest to to manufacturer that they add a warning label.

[lex-talon]

I don't want to tell her to pull her pants up ...however....

That would only enrage the buyer, lol. Most women don't wear their jeans low as far as I know. She just needs to use a belt to prevent discomfort.

[chapeau-noir]

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@calntom wrote:

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@city*satins wrote:

I sold a pair of NWT jeans by NYDJ to someone who has received them and has now written me to say:

Yikes! The sequins sit under my butt cheek!whats up with that?

I have an open return policy but don't offer free returns.

The jeans have embellished pockets.

How would you reply to this 'whats up with that?"  question?  I suspect that she's already removed the tags, or she could have simply opened a return request.

I don't want to tell her to pull her pants up ...however....

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Simple answer: The item's design does not sit well with wooden chairs. I will suggest to to manufacturer that they add a warning label.

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Or each pair of jeans can come with a small butt pillow.

[the*dog*ate*my*tablecloth]

Depending on size you may need a large butt pillow 😁

[chapeau-noir]

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@the*dog*ate*my*tablecloth wrote:

Depending on size you may need a large butt pillow 😁

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Now hush and leave my butt alone!