How to uncombine an order

[rachiday8]

I have a buyer that won 3 items on auction, then made offers on 50 other items that I have on buy it now.  This occurred over a period of 4 or 5 days.  I sent the buyer an invoice with a shipping discount applied.  Now I believe the buyer is not going to pay for the items.  I want him to get unpaid item cases on the orders that qualify.  Because I sent an invoice it will not allow me to cancel the order with the reason being buyer did not pay.  I won't be able to do that for another 2 days.  In the mean time they can request a cancellation and not get the unpaid item cases.  Does anyone know how to uncombine the invoice so I can cancel the orders that qualify for unpaid item cases?

[jonathanbrightlight]

You have to wait. Don’t send another invoice.

 What makes you believe they will not pay?

[rachiday8]

Nothing concrete that I can use to say he won't pay, but after doing this for as long as I have, you just get a feeling.  It has been over 7 days now since he started and still no payment.  I was foolish enough to keep adding to his existing invoice.  Lesson learned.  But with this many items he does not deserve to just get the order cancelled, he should get unpaid item strikes. 

[jonathanbrightlight]

Next time, don’t send invoices unless requested. There’s really no need.

[tinsoldierunderground]

It does strike me as somewhat odd that he would tack up anther 50 items on BIN after winning 3 auctions.

Spidey senses can be a good thing.

[chapeau-noir]

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@jonathanbrightlight wrote:

Next time, don’t send invoices unless requested. There’s really no need.

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@rachiday8  Also, last time I heard, issuing invoices also advances the payment window every time you do it. 

[jonathanbrightlight]

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@chapeau-noir wrote:

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@jonathanbrightlight wrote:

Next time, don’t send invoices unless requested. There’s really no need.

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@rachiday8  Also, last time I heard, issuing invoices also advances the payment window every time you do it. 

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That is absolutely true. To my knowledge it should always give them an extra four days to pay after the date and time of that invoice.

[rachiday8]

Definitely lesson learned

[tobaccocardyahoo]

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@rachiday8 wrote:

I have a buyer that won 3 items on auction, then made offers on 50 other items that I have on buy it now. 

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This would have immediately set off alarm bells. And I would not have accepted all of those offers, and definitely not have invoiced.

Good chance that I would have blocked the buyer.

But then again, I find comic book selling to be high hassle and not very lucrative.

[campanaelia]

I'm confused, so you had auto-pay on for auctions, hence the 7 days to shop more.

But you didn't have auto-pay on for offers?

If you did they would have been paid as soon as you accepted

Edit: Never mind, I had just read another thread about the 7 day auto-pay to shop more and mixed the 2 threads up.

[chapeau-noir]

When I was heavily selling media (late oughts) I'd have 40 orders in an evening to pack...this ridiculous "7 day" nonsense would have driven me nuts.