eBay

quadcitypickers · ‎06-14-2018

eBay needs a balance system that takes into consideration the amount of time, the dollar amount sold, and the number of items a seller has transacted, and compare that to someone with say a buying account that has been open a month, and this is the first item they purchased.

Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

Because anytime someone gets scammed, the pre-packaged response is "we have to treat everyone back to square one".

That makes little sense. Would you buy a $1,000 item from a retailer that has been around 10 years and has good ratings, or someone random dude in a alleyway?

There has been a lot of sellers leaving lately because they sell expensive items, get scammed, and then leave or sell more expensive items somewhere else. Ebay needs to wake up and realize "hmm, we are missing out on big fees by letting people get scammed and leaving".

The more people that get scammed, the more they will tell their little scammer friends and it will become rampant, moreso than what is happening.

eBay places zero trust in the seller, takes the buyers word, this is not in any means equal, balanced or fair.

18704d · ‎06-14-2018

I believe eBay must treat all buyers, and all sellers equally.

(yes, I know that will be quoted.. LOL )

New buyers are the life blood of any business.

eBay cannot ignore, nor diminish their complaints.

Old time sellers can, and have been, hacked and taken over by scammers.

I'd hate to be a new eBayer.. trusting the Money Back Guarantee

and finding the the 500 dollar television I bought on eBay.. turned out to be something totally different shipped to me...

.. and I was out of luck, and out of my money

simply because the seller had a zillion feedback,

and had been here for a decade longer.

Lynn

Lynn

You love me for everything you hate me for

.

quadcitypickers · ‎06-14-2018

If I really wanted to scam someone, I could buy a $500 iPhone, send the seller back a frozen dinner, and keep both the iPhone and the $500.

Then I could sell the iPhone, and use the $500 and the iPhone money to buy two more iPhones, rinse and repeat.

eBay is leaving the door for scammers wide open. It really needs to end.

designforyou · ‎06-14-2018

The door has already been opened and taken off the hinges by scammers. They have a truck backed up to that door to collect sellers merchandise sent. At the front office a box of rocks is being sent back for a SNAD refund. Welcome to the new world of internet scamming!

EBAY simply does not care. Power and greed make the best of friends.

dasm-2785 · ‎06-14-2018

@quadcitypickers wrote:
If I really wanted to scam someone, I could buy a $500 iPhone, send the seller back a frozen dinner, and keep both the iPhone and the $500.
Then I could sell the iPhone, and use the $500 and the iPhone money to buy two more iPhones, rinse and repeat.
eBay is leaving the door for scammers wide open. It really needs to end.

And if your idea was in place, you could sell an iPhone, send a frozen dinner, keep the phone, the money, sell the phone again, and use the $500 to buy another phone, and keep ripping buyers off.

d-k_treasures · ‎06-14-2018

@designforyou wrote:
The door has already been opened and taken off the hinges by scammers. They have a truck backed up to that door to collect sellers merchandise sent. At the front office a box of rocks is being sent back for a SNAD refund. Welcome to the new world of internet scamming!

EBAY simply does not care. Power and greed make the best of friends.

The door is still closed and on the hinges. They simply took out the entire wall with the door in it.

_____________________________
"Nothing is obvious to the oblivious"

yuzuha · ‎06-14-2018

@quadcitypickers wrote:
eBay needs a balance system that takes into consideration the amount of time, the dollar amount sold, and the number of items a seller has transacted, and compare that to someone with say a buying account that has been open a month, and this is the first item they purchased.

Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

Because anytime someone gets scammed, the pre-packaged response is "we have to treat everyone back to square one".

That makes little sense. Would you buy a $1,000 item from a retailer that has been around 10 years and has good ratings, or someone random dude in a alleyway?

I bought a $150 collectible item from a major retailer with good ratings. I'd bought a bunch of things from them before with no issues whatsover, but that $150 item arrived with part of it damaged.

My father ordered a pair of sneakers from Nordstrom's. They sent him a pair of expensive high heels instead.

Even major retailers make mistakes.

reallynicestamps · ‎06-14-2018

One thing eBay does to protect naive new sellers is to restrict the number and value of their listings.

And we see infuriated posts about that every day.

Perhaps eBay should simply not allow sellers without a minimum number of sales to list in certain categories, and be firm about it.

Phones and laptops spring to mind. Sneakers and sportscards are other high fraud categories.

Most people are honest, buying or selling, but newbies make dumb mistakes. They don't know that selling a replica Chanel purse will be a problem and buying one even more of a problem.

They don't understand Holds on customer payments.

And that's not even mentioning newbies who ship before being paid and get mad at eBay when no money ever arrives.

Stop and look at the transaction.

How often are Disputes being filed?

If you are having problems with more than one percent of your sales, is it possible that the problem is the category or even your own policies?

That sounds like blaming the victim, but it is worth looking at the listings of sellers who are complaining about dishonest customers. Sometimes, the problem is the customer. Sometimes it is the shipper. Sometimes it is the seller.

My pet peeve is sellers who refuse to understand that No Returns does not mean No Refunds.

In my opinion, the best protection against false claims is requesting that the unhappy customer return the item for a full refund.

Perhaps with a request that the unhappy buyer open a formal Dispute.

If the problem was Buyer Remorse, claimed as an NAD, the seller has a perfectly fine item back to resell.

If the buyer was fishing for a partial refund, he won't return anything and the seller doesn't have to refund.

If the problem was seller error-- hey, it does happen.

sg51 · ‎06-14-2018

Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

So if you get scammed as a buyer, and told to pound sand because ebay trusts seller, what next?

vintagecraze50 · ‎06-14-2018

Yeah, that's the problem it goes both ways. Seller and buyer. Buyers have many more consumer protections in place than sellers. One big one is the chargeback.

jonathankirkland · ‎06-14-2018

It doesn't matter if sellers leave. The buyers are the ones that make ebay the majority of the money. A buyer spending his money = 10% of the purchase price in ebays pocket. What do they care if a seller leaves who is only giving ebay peanuts in store/listing fees?

designforyou · ‎06-14-2018

"Stop and look at the transaction.

How often are Disputes being filed?

If you are having problems with more than one percent of your sales, is it possible that the problem is the category or even your own policies?"

I have had more snad returns filed in the last 3 months than in my entire 13+ years of selling on EBAY.

What changed? EBAY's new money back free shipping returns policy, that is what. Cancelation requests after payment. Snads filed for bogus reasons. Keeping items and getting full refunds for sending back not the original item but a box of unusable unsaleable cr-ap.

When your sell through is less than 20% of listings, even one bogus cancel/return is one too many, especially when selling high ticket items.

Some categories are high scam/high return, and EBAYS new policy has made it even easier, as there is absolutely no consequence from EBAY to the buyer.

Seller's policies mean absolutely nothing. They will not be honored by EBAY.

I saw an ad on TV this evening asking anyone who has been a victim of internet fraud to file a certain form with this government agency. They really stressed the importance of filing the report in order to catch the perpetrators. So maybe that is what some sellers need to do. And maybe some buyers who are victims of scammers need to do this too.

Since ebay refuses to handle fraudulent claims anymore, maybe this government agency will go after these fraudsters, as long as victims file the report.

quadcitypickers · ‎06-14-2018

@sg51 wrote:
Otherwise there really is no trust. I would say 3 years, at least 30 grand, and at least 1000 sales.

So if you get scammed as a buyer, and told to pound sand because ebay trusts seller, what next?

Again, the buyers ratings would be taken into an account.

Most people trust the police, there are a few bad cops, always have been, but as a rule the majority of them are "good".

When it applies to eBay, it's no different than someone saying "the chief of police stole my car" and then the person above the chief stating "yup, we trust him, arrest the chief".

eBay is pretty much ruining seller trust.

prestonenterprises · ‎06-15-2018

Ebay does not care about its sellers. All Ebay cares about is FEES, and whatever else they can bilk from their sellers.

I wish there was a decent alternative to this vile place.

dhbookds · ‎06-15-2018

Seems to me, if you shift to trusting sellers word, even long time sellers, you shift to enouraging scamming on the seller side........i.e. claiming an empty box when the item was actually returned. Certainly, it probably doesn't happen now, as the claim doesn't work......but at least some sellers would try to game that system.