03-24-2020 04:13 AM
How to I reverse a cancelled transaction. Buyer changed his mind twice and finally decided to buy an item. My problem is I already clicked the 'cancelled transaction'. Status is currently pending due to lack of funds in my Paypal. Any ideas. Thanks.
03-24-2020 04:44 AM
No way to do it that I know of..... except to let the cancellation go thru and have him buy again.........
03-24-2020 07:57 AM
You need to transfer the funds so the buyer can be refunded ASAP. Since they cancelled twice, you need to block and move on. With 2 cancellations on one sale they have already proven they are a problem buyer.
03-26-2020 05:07 PM
Hi, thanks for your quick response. Buyer only cancelled once, but after he cancelled he changed his mind and wanted to buy the product anyways. I did end up reimbursing him for the original posting; then I reposted the item and ended up buying it. I do understand that there's a such a thing as buyers impulse and looks like that's what happened. But due to the current situation, when he found out that I was unable to refund the money immediately, he didn't want to give me trouble; had to wait a day till I made a sale to replenish paypal account; he then paid for the same item and emailed me to send the item. It was a happy ending in this particular case. More importantly, he immediately gave me a very kind feedback. Item is on it's way; he doesn't know it yet but he's getting an extra gift for buying the item and for the very nice feedback!:)