12-15-2025 04:00 PM
I recently had to move out of my house and downsize to an apartment. During which some of my items were placed in storage or donated because it was a quick move. I had 6 listings that I could not fill so I cancelled them and refunded the buyers money. 6 out of 206 transactions gave me a 2.91% defect rate. I have always taken care of buyers if they wanted a refund. But because the reason was out of stock they listed me as below standard. Will time and more sales be the only way to remedy this?
12-15-2025 05:07 PM
yes..............
12-15-2025 05:11 PM
12-15-2025 05:14 PM
Increase your sales volume with positive, defect-free transactions to dilute the impact of the six cancellations. The defects from seller-initiated cancellations stay on your record for 12 months, but their impact on your percentage rate lessens as you complete more successful sales.